IPVMU Certified | 01/04/16 08:03pm
Do you mean sales /project contract? The piece of paper the customer signs to accept a proposal?
From what I see on the forum, some users have contracts that spell out the following:
Exactly what is covered
Protecting from liability
Ability to charge a penalty if have to fight to collect the funds
Exact warranty and what causing voiding the warranty
Also a sign off sheet that the work was completed.
Our current contract is a single page that states warranty and the price and what is being done. I feel that it is no longer good enough.
Contracts for Sales?
RMM support Work?
Our attorneys first required us to put in writing the services we perform, the expectations we had of clients, and the expectations the clients might have of us. GEEZE that was a lot of work. We defined what we did, and how we did it. Many hours, and $6,000 later, we have a MASTER SERVICE AGREEMENT.... You can google lot's of examples..
Defines warranties, terms, and other T/C's.
We then created individual service attachments that define specific service offerings.
And finally we have a Global pricing and support addendum.
Defines the fees, what constitutes an outage, our response times, standard and extra fees...
IPVMU Certified | 01/05/16 06:19pm
Considering most of us paid lawyers a pretty penny to get our own agreements, Im not sure you're going to find much assistance in the way of getting other professionals to just give you a copy of their purchase agreement. Theres a reason we paid the big bucks for them, they have a tendency to save your hide. Asking for a free one is a bit of a shortcut that may indicate some other characteristics about your business and what it values... ;)
Thats said, Kirschenbaums contracts are for the most part good, and cheaper than paying your own attorney in most cases...
Try AlarmContracts.com very affordable contracts done by a lawyer that is familiar with the industry.
I looked at alarmcontracts.com as well as did some googleing. Those that have used the website, are their contracts better then the ones I was able to find online such as :
IPVMU Certified | 01/06/16 02:01am
That looks like a modified Kirschenbaum contract.
Heres your question. Do you fully understand every single sentence in that agreement? Fully, completely and totally, the legal definitions of each of those words and what they mean to your business? If you don't, you are risking your entire business for a couple hundred bucks.
If thats worth it to you, then go ahead. but... if there is a single word in its context up there that you do not fully understand the legal purpose of, I would go sell something that makes you a couple hundred bucks in profit and buy a contract you can trust.
In a former life I used a contract I found on the internet. It did not work out well for me.
IPVMU Certified | 01/06/16 03:45am
His contracts are state specific and are modified only to allow for the company name etc, but they are state specific and updated every couple of years. What flys where you are wont necessarily fly where I am. What was allowed 3 years ago may not be whats allowed today. Also, depends on what this other person modified... We currently use his contracts, but I had our attorney go over them and modify some small things for the way we do business. So I got the priviledge of paying two ly.... Lawyers. Still, not an area I would wing it in ever again. Pardon typos... Stupid mobile devices.
IPVMU Certified | 01/06/16 04:38pm
His contracts are state specific and are modified only to allow for the company name etc, but they are state specific and updated every couple of years. What flys where you are wont necessarily fly where I am. What was allowed 3 years ago may not be whats allowed today. Also, depends on what this other person modified... unless you know what they modified it is a risk.
We currently use his contracts, but I had our attorney go over them and modify some small things for the way we do business, which I'm sure would cause problems for other integrators out there. So I got the priviledge of paying two ly.... Lawyers.
Still, not an area I would wing it in ever again.
Pardon typos... Stupid mobile devices.
IPVMU Certified | 01/06/16 05:01pm
I will agree with what many have stated it is worth contacting Kirschenbaum&Kirschenbaum regarding your contracts. They have vast experience in the industry and provide much more than just a contract they are available to explain it to you so you clearly understand it and will support you if an issue may arise. Best of luck!
IPVMU Certified | 01/06/16 05:52pm
careful to read that 3rd party agreement.
Alarm.com's agreement for example is heavily in their favor, going so far, some claim, as throwing the actual installer under the bus.
If you sold it and it caused a problem, simply saying "Im just the middle man" wont remove any of your liability...especially if found to be negligent or