Do You Use Video Calls To Help Techs In The Field?

Video calls are getting a lot better, with higher resolution cameras built into mobile devices and higher bandwidth networks.

To that end, I am curious, who is using video calls to help their techs in the field. Often, a junior to mid level person will be on site, facing a problem they cannot solve on their own. Describing it verbally can be challenging, whereas a live video session could give a more senior employee the information they need to help solve the problem.

I could see this saving quite a lot of money and hassle.

So who's doing it? Any success? Any issues in doing this?

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