Subscriber Discussion

IP Cameras Disconnecting

UD
Undisclosed Distributor #1
Mar 22, 2017

I have a customer who has installed 6 IP cameras. I had assigned static IP to all cameras but after 1 month only 2 or 3 cameras get disconnect. And i need to connect the cameras again by entering the ID and Password. What could be the reason?

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Brian Rhodes
Mar 22, 2017
IPVMU Certified

Are you reconnecting them to a recorder/ VMS?  Are you logging in to them with the same IP addresses you assigned them?

UD
Undisclosed Distributor #1
Mar 22, 2017

I am logging in   them with the same IP address 

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Brian Rhodes
Mar 22, 2017
IPVMU Certified

Are you reconnecting them to a recorder/ VMS?

UD
Undisclosed Distributor #1
Mar 22, 2017

yes.to the NVR .

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Brian Rhodes
Mar 22, 2017
IPVMU Certified

So your problem is that the NVR is dropping the cameras.

What is the make/model of the NVR and cameras?

Also, are you issuing power to the cameras via PoE from ports on the NVR?

UD
Undisclosed Distributor #1
Mar 22, 2017

SRN-1670D .Yes , i am issuing power through the POE ports of the NVR.

cameras make is samsung 

Model number :SNV 7080R -3 cameras which are getting disconnected

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Brian Rhodes
Mar 22, 2017
IPVMU Certified

I would first ask Hanwha tech support on this.

I'd also confirm power to the NVR is reliable and there are no flickering outages.  The NVR may not be delivering stable PoE, so that is another place to look.

(1)
UD
Undisclosed Distributor #1
Mar 22, 2017

could you elaborate about what actually is flickering outages ?and why is it caused

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