Not a bad analogy. You're in a rough spot. We added some Axis cameras a couple times to DM a long time ago, I'm talking VGA models, and it had to be HTTP MJPG if I remember correctly.
Maybe tell them it's like buying an old flip phone with a brand specific OS for the same money as a iOS or Android smartphone.
Or maybe buying a car without airbags and ABS in the age of those that have them.
Or buying a mortgage backed derivative.
In the US and its because other sites have it and they dont want to learn a new system. I explained it like buying a brand new car but the car was made in 2010 and cost more than a comparable new model year car.
I think DM deserves the Number 1 all time award for falling from grace, worse than Pelco. I'm sure everyone here is curious find out what got them sold on DM. Is this in the US?
IPVMU Certified | 10/21/17 09:25am
Found this in an old manual:
#4 sent it to me and I reviewed and it was consistent with what he said. I would emphasize that the email was from 2014 so things could have changed in the past 3 years. That said, given DM's significant business problems and stubbornness on 3rd party support, I would not bet on it.
I found the email and sent to Mr. Honovich.
Former DM Rep here,
In my experience they will support SOME MJPEG and MPEG4 RTSP streams, but it kills your bandwidth and storage. In the past, they did mention AXIS, Panasonic, and JVC cameras were supported, but no H.264/5. If I can find the supported devices list in an old email, I will send to IPVM Team. My advice, run...
IPVMU Certified | 10/20/17 10:29pm
I believe the RJ-45 jack is standard and fully compatible.
After that, it's anybody's guess :)
The specs for camera support is a little dated. No H.264 or H.265 support.
Btw, if you have not shared this post - Dedicated Micros Collapses, CEO Says Shut Up, Debates IPVM that might help your customer see some of the issues with Dedicated Micros.
Do you know which NVR? From looking at their SD Advanced NVR data sheet, the multiple references to closed and only listing of their own cameras indicates no 3rd party support.