Dahua Rep Very Helpful, Also Mentioned Possibility Of Reimbursement For Billable Hours

Just received a phone call from a Dahua representative. She asked what products I had deployed in order to streamline my update process. She seemed genuinely concerned and was very helpful when I pressed her on some specific questions. Between this and the 3 emails I have received since Monday I have to say I feel like they are moving quickly and with a purpose to alleviate this enormous problem.

That in no way absolves them from what is apparently egregious incompetence or bad will. But I've always been one to respect those that own their mistakes and bad judgement.

On an interesting side note, she mentioned the possibility of reimbursement for billable hours or even sending out Dahua techs to apply updates for us(not happening even if true). She also mentioned that Dahua OEM is a separate entity from Dahua N.A. and updates should be acquired from the OEM directly.

NOTICE: This comment was moved from an existing discussion: Dahua Backdoor Uncovered

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