CUSTOMERS EXPECT MORE! What Is Your ON CALL System For Service Techs?

Ever heard of Generation CX? This video provides a great explanation of what customers expect these days.

We've increased our Support Staff by 250% and increased the available support hours.

Now we need to develop a better on call rotation with Service techs and would like your feedback.

1. What is your on call system for support or service techs?

2. What do you pay your service techs

a) to be on call?

b) for actual after hours service?

3. What do you charge the customer?

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