Should I Ask Customers a Lot Of Questions?

With working for a Security company I have found that you need to ask alot of questions on what the customer wants to achieve. Even though there are 3 choices to choose from that will do the job, there is alot more to consider. How easy is it to work with the equipment, who will be using equipment, Do you expect your needs to change in the future? Maintanance, upgrades. Some equipment are not meant to upgrade. You will need a New System that will accept upgrades. So on and So on. This course is telling me to approach IP Networking the same way. ASK the client alot of questions regarding his or her specific needs since there is no One size fits all. Does that about sum it up? Any feed back is welcome and appreciated.

PS: Or, I could be way off base!

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