March Networks is a safe choice but presumably you have already considered them?
Have you seen this discussion? - What is the best surveillance system for banks?
One of my integraters has suggested ONSSI. What do you think about them?
Exacq would be a pretty good bet as well. It's not as embedded in the banking industry as March Networks but it can most likely do whatever you need. Not sure about their thick client working through Citrix though. They do have a nice app that runs on apple and android as well as a activex free web client.
Does anyone know what the big banks use? I know Wells uses 3VR, but I'm curious what Chase, BofA or Union Bank use.
March and Verint are the two most common for big banks. Companies like Genetec, OnSSI, Milestone, etc are not major players in banking.
I've been readin a lot about these software based systems and it the first I have heard about them. What do you think about it? Does a software based system have any advantages? or disadvantages?
Both types (appliance and VMS) are software based, the main difference is whether they sell/bundle their own hardware or make you get your own. That said, the lines are blurring now, with each side allowing greater flexibility - 'software' providers are selling their own appliances while appliance providers are allowing you to buy just their software.
For you, the big think is what companies are most optimized for credit union branch needs, and that is the higher end appliance manufacturers because they have optimized their systems for years for your application.
I am sure the OnSSIs, Genetecs and Milestones of the world will pitch here, but check their references in banking, they are minimal.
Well, I can suggest giving 3xLOGIC Vigil a look - we use them for an upscale restaurant chain with something on the order of 27 (and counting) stores, with installations ranging from five to 60(ish) analog and IP cameras, and the client loves the system.
The IT manager uses the VCM (Vigil Central Management) tool to keep tabs on the operation of all the sites, can see at a glance if any systems have cameras down, aren't meeting minimum retention quotas, etc., and can pull up any combination of cameras from any sites on the Windows-based remote client.
There's a branded iPhone client, a separate third-party iPhone client, and a third-party Android client; and they do now offer a web portal to view your sites.
Managers on most of the sites can view live and playback video either from the console, or via the Windows client, and most find it very easy to use.
Being a Windows-based system, remote desktop access for support is easy through any number of tools - RDP, VNC, I know one guy using GoToMyPC, and I generally use TeamViewer.
The systems are PCI-compliant, and while I don't know for sure about ATM integration, they do have extensive POS integration support; implementing ATMs shouldn't be TOO different from that.
John is spot on March, Verint, and 3VR are the major players. As for the big banks they use March and Verint with the exception of Wells using 3VR, though I think some converted Wachovias still run March. We have deployed countless March and Verint boxes and each has its strengths and weakness. Look at your long term goal and decide which is best for your CU not only now but for the years ahead.
We run into a lot of Citrix Xenapp environments. In that environment I favor a web app over thick client apps.
March and Verint have a suit of management tools, run for 5+ years, good to better RMA processes, and client tools built for banks and credit unions.
I'm curious why you are looking for a mobile app. It will be quite difficult to do any form of investigation from a tablet or smartphone and getting IT's buy in might be difficult, but as John stated March offers remote/mobile viewing...at a cost. The draw back is saving video on a smartphone doesn't exist so you will have to retrieve the video on your desktop or laptop if you want to save it.
Both March and Verint approach data integration (ATM/Teller) differently. March centralizes the data and uses software and Verint stores it at the edge (on the DVR) and uses hardware. I don't know how 3VR does it these days but they were at one point using a JBM (sniffing) box.
You can't pick these up on Amazon so pick you integrator carefully. I can't speak for all states but the ones we are in some shops are all Verint and hate March some are all March and despise Verint and then you have the "till death due us part" 3VR dealers
Also, Verint and March use a hardened Linux kernel. If you try to scan your network for the DVR you won't find them. In fact they don't have any open ports. Being a financial institution audits will be clean and like most of our California customers who use Pronet/Fiserv as their outsourced IT dept they will be happier too
If you want to view remotely, the software HAS to be listening to particular ports; if you want remote desktop/admin control, the OS HAS to be listening to the appropriate ports as well. Remote client access is a requirement for the OP; thus at least SOME ports MUST be opened by the software.
In Vigil, there are up to 10 ports that can be opened individually to support various remote functions... or just un-tick all the boxes and there will be no ports "open" (although, there will also be no client connections). Every VMS I've ever worked with has something similar. Don't want ports open, don't enable them - simple. Same goes for any OS - shut down the related service, or block incoming connections in the soft firewall.
I understand what you are saying but that would mean that every piece of software they would run would have some kind of hardened Linux appliance and I know for a fact that is not true. From an IT perspective if someone is snooping inside their network they have already failed. Their IDS/IPS is out of date, not configured, etc. Hardened Linux/embedded Linux/etc in my opinion is just an old selling point.
You are correct though any data must be secured and the PoS is a good point as well. I just disagree that a hardened linux appliance is a great thing anymore. To me it would just be one more oddball device on my network I had to manage with another piece of software.
Wells does use 3VR. I do believe most of the old Wacovia locations bought by Wells have been convertd. As far as B of A, I have if on good athority that currently B of A uses March, however they are currently testing 3VR.
I work for a top 50 U.S. bank and we use 3VR.
Brian, just an update. 3VR used to use a sniffer device. They stopped using it more than a year ago. Now they integrate via software.
Also to your point on ATM and Teller transaction data being data. Yes this is true, however for example with 3VR the data they store is end user defined. So when we went done the road of teller and ATM transaction data inetragetion, we had IT, Privacy, and corporate Security at the table and we approved a list of data points that in the end would not be any potential customer data being stored on the HVR's and NVR's.
As an example one could choose to store the date, time, amount, teller station, ATM transaction number. However not the acount number, or the customers name.
I also know that 3VR is Citrix compatable.
Thanks Damon good info. Do you use facial recognition? BofA uses Verint. They are one of their biggest customers. I'm glad to see 3VR moved away from the JBM box. I know from experience March has a similar platform for capturing transactions. We typically don't remove and information just block out most of the account number. It still allows you to search off account number but only returns the last four. Cheers
We are using three of the 3VR analytics. Facial Recognition, License plate capture, and Advanced Object at this point in time. Of all applicances we have used in the past either through company decision to purchase, to corporate acquition of another company, or through actual testing of appliances I like the 3VR the above all of them.
We have a very large financial company (24 billion) with many different banks in many states that has recently standardized on Avigilon and they love it. We actually just got finished with a custom ATM development just for them as well. They are saving about 20% over their previous solution (i3DVR) and have reduced both deployment times & investigation times significantly. I'm sure they would be happy to share some information with you as they have tried pretty much everything including many suggested here. John doesn't like solicitations of offers here so I will not disclose anything publicly. However, if you get with John I'm sure he could put you in touch for further information.
Also don't know if you've tried it but the Avigilon PoS is extremely robust, intuitive and lightning fast while searching and cueing up video related to PoS/ATM data even across multiple branches/stores simultaneously.
John,have you ever try yourself Lantronix+POS+Avigilon solution ?
I'm surprised to see a VMS implemented in such a large financial institution. Trend setters :).
Custom data integration is great when done well. Usually there is going to be maintainance and $ spent when ATM/teller transaction logs change. If done well the cost to tweak the parser is low or included. When you customize you could also tie yourself to the video system for a long time because the cost to recreate for the new system is beyond budget or worse it won't work with the new system and strong arming you to stay with the current DVR/VMS manf. Customizing should be DVR/VMS neutral
I'm unfamiliar with avigilon - how does it get implemented at an offsite ATM. Do they make a small appliance? Most ATM toppers have very little room inside them
Avigilon does not specifically make a compact rugged unit for ATMs but we simply load Avigilon software on the unit and then extend the same 3 year warranty and advance replacement to our customers. You can use dual core Atom processor & 2gig memory in a wide temp rugged unit (no fans & SSD drives) and still manage a few hiDef feeds no problem (tested with 4.x & 5.0 software). In an ATM you would only need to use a single 1mp or 2mp Avigilon microdome which was designed specifically for applications like these. You could get 90 or more days of storage no problem with only single cam even in compact unit with SSDs). ATM transaction data could either be real-time associated to video and received through serial-Ethernet device or IP capture or if preferred post associated to video through batch logs, etc (this would require customization). You will want to make sure all systems are time sync'd of course! Without any custom integration you could simply do serial capture if you are already in the ATM (requires UDS1100 or something of the sort) - of course there's a chance the customized interpretation and parsing is already complete with major ATM brands as well through IP capture from ATM. Also for remote connection you would want another network (other than ATM for regulation) to access the system...
I deleted the last two comments as the first one was essentially promotional and the response was a justified criticism of it. Let's leave this thread alone unless someone has specific technical or operational details to add.