A member asked to us to create a technician evaluation form. We're starting with these ten points to get the conversation going:
- Speed (average speed of specific common tasks, measured over ten attempts)
- Accuracy (number of call-backs traced to installation error over the previous year)
- Safety (number of unsafe incidents recorded by supervisor)
- Driving (number of speeding tickets or accidents)
- Efficiency (Measured by amount of consumables used, compared to company average. Only works with if company has at least three techs in a single shop.)
- Major incidents (tools lost, equipment destroyed or damaged, customer property damaged or destroyed through negligence)
- Time and attendance (times called out, times late, times no-show/no-call)
- Customer feedback (both complaints and praise)
- Neatness (whether tech cleans jobsite during and after installation and keeps truck and tools neatly organized)
- Professionalism (whether technician keeps company uniforms, vehicles, and equipment in good order and acts professional with customers, vendors, coworkers, and others)
What would you add?
Related: Surveillance Install Labor Guide