Creating Technician Evaluation Form - What Would You Include?

A member asked to us to create a technician evaluation form. We're starting with these ten points to get the conversation going:

  • Speed (average speed of specific common tasks, measured over ten attempts)
  • Accuracy (number of call-backs traced to installation error over the previous year)
  • Safety (number of unsafe incidents recorded by supervisor)
  • Driving (number of speeding tickets or accidents)
  • Efficiency (Measured by amount of consumables used, compared to company average. Only works with if company has at least three techs in a single shop.)
  • Major incidents (tools lost, equipment destroyed or damaged, customer property damaged or destroyed through negligence)
  • Time and attendance (times called out, times late, times no-show/no-call)
  • Customer feedback (both complaints and praise)
  • Neatness (whether tech cleans jobsite during and after installation and keeps truck and tools neatly organized)
  • Professionalism (whether technician keeps company uniforms, vehicles, and equipment in good order and acts professional with customers, vendors, coworkers, and others)

What would you add?

Related: Surveillance Install Labor Guide

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