Help - Locked Out Of Old CCTV Capture Card System

A client has been abandoned by their integrator who installed a PC with Chateau capture card/software with no ability to access the system. They are totally locked out only able to live view what's on the monitors. While a new platform has been approved they need to be able to access the system and review video. An install manual I was able to find off the net says the Admin login info is set by the integrator at install - there is no default.

Does anyone have experience with this software? Is there a back door? Did the manufacturer recommend any defaults? Any assistance would be appreciated. Thanks in advance.

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** **** ***** ******* *** **** ** *********** ** *** '******** ******', *.*. ***, ******, *********, *******, '*** ***', ***** ** hatchback ***, ** ***** ******* ***** * ******** **** ** possibilities. ******** * ******'* **** ** ****** *** ******* ****** with***(****** ********** ********), *** ********** *** ***** ******* *************** ********* **-********************.

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*** **** ** **** ** **** *** ***? ** *** Chateau ******** ********** *** **** ******* ** *** *******? (*.*. auto-launch; ***'* ********; ***'* *** ***).

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*** **** ******* * *** ****** ** **-********** ** **** the ******** ******** *** ** ******** ***** ****** *** *********, and **** ******* ***** **** **** ** **** **** *** re-install, ** ***** *** *** ******** *** *****, ***** *** won't **** ** *** ***** ***** **** ***** ** *****, just *********** *** ******** ** ** *** ***** ********* ********.

*** ** ** ****** **** ** ***** ******** *** ** the ********** (** *** **** ***** **). ** **** ** hack *** ******* ***** ** ** **** ** ****** *** Chateau ********.

** ***** ** *** ** ********* **** **** **** *** 2013. ***** *** ********** ******. * **** **** ** *** that *** ****** ** ****** *** ** *** ***** ** the ****** ***** **** **** *********** ** ******.

******.... * ** ********* *** ***** **** ** *** ***** hearing *** *** *** ** *** ****. :) * **** to ***** * ******** ** ***** ** **** *** *** integrator *** ********* ***. (*******: ** *********** *****, ** **** ** ** ************ that *** ***'* **** ** **** ** **** *** ***** to ******...) :)

** *** *** *** **** *** ******* ******* (******** ***** ************* **** ** ********, ** * **** *** mention **), **** *** ****** ** **** ** **** **** the ***** ***** *** *** ******* ***** - *** ** former ******* **** ****** ** ******* - **** **** ******** in ***.

****: ****** *** **** *** *'** **** [**** *********], **** of ***** *** ******* **** ******, ***-*********** ******* ** ******; if *** ***'* ***'* **** ****, *** *** *** ******** - ***. ****, **** **** **** *** .***, ********* ********* ***** *** *********** ******** ** **** ***** (*** *** need **** ** **** ** ***). *** ****** ****** **** be ********* ** **** ** ***, *** ***'* **** ** look *** **** - ** *** ***** ***'* **** ** WMP ** *** **** **.