We used to run into this issue back in the day when I was with a primarily analog integrator.
The easiest fix is just to install the same version of the software right over the top of the old stuff. The windows machine should see it is already installed and just uninstall/reinstall.
The video data files will almost assuredly be stored on a separate drive (partitioned or physical) and the files just need to be 'recovered' by the new old software once it is installed. Almost all of the old analog capture card software I've ever seen had 'restore database' capabilities. You may first have to locate the existing video files first so you know where to pull data during the 'restore'.
I found the manual on a Czech Republic site here.
Page 74, Chapter 8 is below (see red box):
IPVMU Certified | 03/12/14 02:53pm
Thanks guys. The integrator did not leave a copy of the software to reinstall. Anyone know where we could source a version of it?
IPVMU Certified | 03/13/14 01:36pm
Rukmini - thanks for pointing out the software was posted. We had just thought it was User Manuals.
Marty - waiting for IT to determine open the box up to see what's actually installed. If there are two hard drives I will get him to pull the slave and see what we can access off of it. If there is only one drive then we have to move to another solution.
We have the tools and experience to hack the OS by installing a Linux admin tool between the BIOS and the OS. This is a costly option in terms of time but if the client is worried that reinstalling the software overtop of what's there might damage some files. Did that ever happen in your case Marty?
Why does IT have to open the box? Is the Chateau software preventing you from getting to the desktop? (i.e. auto-launch; can't minimize; can't log out).
Reinstalling the software over the top is also the solution I've always used when some of the 'files' in the software itself are already damaged. Support people are rarely surgeons - more like undertakers (kill it, give me another). Although this is not your issue (software seems to work fine, locking you out) reinstalling the management software doesn't do anything to the stored video files.
The stored video files (which are almost always stored on a different drive than the DVR software) are not touched when the software is uninstalled/reinstalled. You just have to restore the database once the new software is installed, pointing to the existing storage drive/partition.
Used to be a Chatuea Expert...now I'm drawing blanks. I do believe the Chatuea stores the videos as MP4 files, which means you can play them without the software, it's just tricky.
The only problem I can forsee by re-installing is that the software requires you to allocate space within the harddrive, and that setting could very well be lost when you re-install, it would ask you allocate new space, which you won't have as the video files will still be there, just potentially not accessib le by the newly installed software.
IPVMU Certified | 03/14/14 09:17pm
The PC is locked with an Admin password set by the integrator (no one else knows it). We have to hack the Windows Login to be able to access the Chateau software.
We tried to top 25 passwords from both 2012 and 2013. Didnt try hoochimama though. I will have to try that one myself as asking one of our techs or the client might have them questioning my sanity.