Genetec And Milestone NOT Good For Central Monitoring?

I am an integrator and I have a Central Monitoring Station and we do Video Monitoring for our customers. I have no experience using Genetec or Milestones which are regularily covered on IPVM which may explain the reason for my questions.

We use two types of automation software that both have Video Integrations. We use Immix by Sureview for Remote Guarding Applications (eg. using Videoiq analytics) and use Manitou by Bold for Video Alarm Verification type accounts. This software along with others (eg. Dice, IBS, MAS, Microkey) are the main platforms for Central stations and have integrations to the many cameras, DVRs and NVRs covered on IPVM, yet a search of any of this software is not covered on IPVM and my discussions with other Central Station Companies is they don’t use Genetec, Milestones or ONSSI either.

A search of subjects like video alarm verification and remote guarding doesn't seem to have any hits on IPVM either.

Q1: What are the limitations or reasons why Genetec, Milestones and ONSSI are not able to satisfy the needs of Monitoring stations for Video?

Q2: There is a large variation between the various CS automation software with respect to Video (eg. no standards, emerging technology hiccups, interface, # manufacturers integrated) and our industry does not have the in-depth analysis and testing done; like what IPVM does. Is there a reason why IPVM does not cover this space? Is there a possibility in the future to cover these video applications and this other software?

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