I'm not sure if this subject has been covered exactly but if so I did not see it in the discussion forum.
Assuming smaller to medium size systems with no service contract or extended warranty service, what are the typical warranties most integrators/installers offer in the surveillance/CCTV business?
This is what we typically do systematically in all our systems:
- All products are covered by the manufacturer's warranty unless otherwise specified (if sold by us and installed as new of course)
- Our installation warranty covers all and any installation issues based on the quality and "performance" of our installation for a full year. This is a baseline in our proposals, though we are often flexible depending on the specific system and clients. So if adjustments, repairs and changes need to be made within 12 months of the completion of an installation, they will be done under warranty free of charge - if these were required due to an installation error or overall quality issue. When in doubt, we will honor the warranty every time.
- When a product fails prematurely, even after having been properly installed and set up, we typically offer an unconditional installation and service warranty for 3 months following the completion of the installation. Afterwards, the service, repair or replacement incur a service charge, even if the product (camera, recording devices, etc.) is still covered by the manufacturer's warranty.
I realize a service contract would be an easier way to handle warranty coverage, but not all clients want to invest in one especially in smaller systems.
So I was just curious about what other integrators/installers typically offer. We do more than just CCTV and have always felt our service and warranty coverage was at or above industry standards, but wanted to check and get feedback at this time to see if we should revise our proposals moving forward.
Thanks in advance for the feedback.