Subscriber Discussion

Cameras Not Working?

UI
Undisclosed Integrator #1
Aug 22, 2016

Had a customer, with mixed cameras, HIK and VIVO..working fine until a power failure. They checked Switch and POE working fine. But cameras still notworking? possible problems? Kindly suggest diagnostic steps..?

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Brian Karas
Aug 22, 2016
IPVM

Define "not working". VMS can no longer connect to them? Browser interface to cameras is not responding? Can not ping them?

Just a wild guess, but is sounds like what I would expect on a DHCP network after a power failure, everything comes back online with new IP's, and previous configuration data is no longer valid.

(1)
UI
Undisclosed Integrator #1
Aug 22, 2016

Thanks I think you are right, my customer will check the DHCP set up.

MC
Marty Calhoun
Aug 22, 2016
IPVMU Certified

Hikvision & IPVM offer excellent training courses, start there....

(1)
MM
Michael Miller
Aug 22, 2016

Marty where might Hikvision offer this training course you speak about? So far we have been less than impressed with the options they have.

UI
Undisclosed Integrator #2
Aug 22, 2016

Learn to speak Chinese ;).

(2)
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