Subscriber Discussion

Cameras Dropping With Dual Server Avigilon System

JV
Jamey Vickery
Jul 29, 2020

We have inherited a recently installed Avigilon system, 2 servers, 128 cameras I believe 5 of which are 180 degree multi imagers. The site has 3 PCs each running ACC 7 for monitoring. Randomly one or a few cameras will show not connected on one of the ACC machines yet still show connected on the others. When we look at the site settings under connect/disconnect devices, we see that the camera in question are showing connected to both servers. I can disconnect from both and reconnect the camera but a day or two later the problem returns. Is there an Avigilon expert out there who can lend an opinion? Not asking for a network/camera tutorial, just some Avigilon experience.

UI
Undisclosed Integrator #1
Jul 29, 2020

** *****,

*****, **** **** **** *** **** upgraded ** *** ****** ******* ** ACC ******* *.

******, ** *** *** ***** ********** edition,merge *** * ******* ** *** site.

*** ******* ****** ** ****** ** no, **** * **** **** ******** support, **** *** **** *******.

JV
Jamey Vickery
Jul 29, 2020

****** *** *** *****. ** *** not ******** ******* *** *** ******** integrator.. **** **** ****** ** ** all?

UI
Undisclosed Integrator #1
Jul 29, 2020

*** **** **** **** ****** ***.

BB
Barry Borror
Aug 03, 2020

****, ***** **** ****** **** ** servers. ** *** ****.****.*** *** ****.*******.*** Server ** **** ********* ** **** changes..

UI
Undisclosed Integrator #2
Aug 03, 2020

***- ***** ** * ******** ** H5A ****** ******* **** ********** ********* comm **** ** ***. ******** *** just ********. *** *** *** **** issue *** ***** ******** *** ***** a *****.

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