The DNS issue should be resolved, we have verified by proxy and through manual VPN connection testing from US West Coast, London, Montreal, Sydney, Japan, Singapore, Hong Kong , Dubai, Belgium, Switzerland, and Norway.
If anyone continues to have issues please reach out to email@example.com
There is an error in the IPVM listing for the Interlogix TVF-310x series cameras where they are listed as 180 degree cameras rather than 360. This is reflected on the map with the wrong FOV. I had to put in an Axis 360 on the map to get the correct fov but that means the camera model listed in the exported report is wrong now.
I am plotting a new project on Camera Calculator V3 but cannot see any blind spot calculation for the Hikvision DS2CD6924FIS 180° camera? The statement onscreen is 'HFoV must be lower than 180 to enable blindspot preview' - is this a camera issue or a software issue? Could really do with this information wrt blind spot at 'x'm mounting height? In advance many thanks.
This due to the combination of that camera's specifications and how the Calculator works. With that camera's 86.7 degree Vertical Field of View, unless the camera is specifically pointed with an uptilt, there would be no blind spot.
However, it is still an issue with how we model those types of cameras. We are updating multi-imager support and will take a look at how we can improve these types of cameras.
Thats because the resolution on the overhead image is too low. At the bottom left of the screen switch from satellite to blank. When its blank you only see the drawing, but you can get close up. When you have added in your cameras you can pull back and flip the satellite button again.
Hi There, any chance of making the zoom in/out more graduated? I.e. x2, x3, x4 etc.? Whilst it's a great feature, you can end up too close or too far away with just a single click of the '+' or'-'. Many thanks.
Having some issues with the 'Simulated Person' images, specifically the right hand image representing a person with or without IR. On my latest plans I have existing and new cameras mapped, and done with different fill colours. The weird thing is that a few of the existing cameras (coloured green) show 'with IR' but the rest show 'without IR' when producing a power point, PDF or word export.
This is in spite of the fact that I have gone to every cameras & changed them all to 'with IR' & even tried locking the camera - nothing seems to work. Any ideas?
I am not able to duplicate your issue specifically on multiple projects. I was thinking that maybe the 'without IR' images may have been due to low PPF images, which look like 'without IR' but are actually "Dark with IR":
But based on your description that is not the case. Email me at firstname.lastname@example.org and I can help you further.
English is not my mother tongue so please be indulgent...
I have two problems with pdf floor plans:
1- typically, when importing a first floor plan (let's stay floor -1), when I want to import another plan (floor 0), the second plan is locked on previous one. So far, when working on multiples floors, I had to create one project per floor.
2- unless I'm wrong, I haven't find so far the weigth limit of a pdf. I've worked today on a 1,44MB plan but the other plan weighing 2,48MB is not loaded despite having the 3 green "v".
Additionnal question, can you extract a list of all cameras used for a project?
I will answer your last question first. You can export your project as a CSV to see the full list of cameras:
Regarding the floor plans on a multi-floor project. That is correct. We would actually recommend one project per floor in cases like that. You can export as Powerpoint and combine them into one file.
Finally, the Calculator can sometimes have issues uploading PDFs of that size. Try converting your floor plan PDFs to JPGs before importing them to the Calculator. Floor plans uploaded as JPGs also have better resolution at increased zoom levels in the Calculator.
If you have any further questions, please feel free to contact me directly at email@example.com.
I like the new multi-head functionality. That was always a sore spot. I did notice an error in the Avigilon H4A multi-heads in that the 360 4K model is showing views utilizing a 4 mm lens as 70 degrees. On the Avigilon spec sheet for the 4K models 4mm is 101 degrees. The imager size is different on the 4K than the 5 megapixel and 3 megapixel units.
UD#19 You can use our camera finder tool to search if your model has an option for on-board storage. At this time we don't have any more advanced data available. Please see the below image. Let me know if you have any more questions at firstname.lastname@example.org
To export your project to CSV format click the Export button and select CSV. Exporting your project to a CSV format allows for a simple list of the cameras used in your project along with your set specifications:
This format allows you to add installation details like IP address, serial number or what server it is connected to.
PLEASE NOTE: The CSV export only shows camera data, it does not include images, so you will still need to export your project as an image, PDF, or Powerpoint for that.
Please let me know if you have any further questions.
I'm having difficulty adding a floor plan to a print. Every time I add a floor plan I get the faint white outline of the page - even if I isolate the plan in photoshop. I have tried uploading in several of the accepted formats.
I am able to reproduce the issue for certain uploads; I believe the issue is due to how transparent backgrounds are handled in the file conversion process. I am currently working on a fix for this and will update here when the fix is applied.
In the meantime, if you would be willing to share one of the files that uploaded improperly with me to help with testing, I would greatly appreciate it! My email is: email@example.com.
Justin, I just applied the fix, so you should be able to upload your floor plans without the transparent outline. If you later want to make the floor plan appear transparent in your project, you can always do so using the "Make Transparent" toggle in the sidebar:
Hope this helps, and please let us know if you have any other problems or feedback!
Currently I will use comments from Adobe Pro Dc to add just numbers either behind the camera or in the PPF. This helps to reference the camera and location when discussing with the client. Yes time consuming with the label and sometimes automatically changes the size. Unless there was a way to upload pre-defined labels. This is what a do with comments with Adobe Pro DC
When I enter into calculator and view a project I feel as if the map should be placed into "lock Mode" by default. When entering Calculator, any slight mouse movement or finger tap will adjust the layers and eschew the cameras and the floor plans. (This makes my map commonly have cameras in "left Field" so to speak.)
When showing a customer from my mobile device it does it too. So when one returns to PC based editing it only allows me to agree to previous changes and does not allow a "revert to" one can only agree to the accidental changes.
Please add Lock Mode as default on log-in and add a "discard changes" as a choice in lieu of "accept changes from another device". (SIC)
Also did yall ever add "walls" feature? --- making the camera FOV stop due to an obstruction or wall or similar issue. Be able to chop off the red line and baby blue FOV because a wall is there.
Thank you for making people's lives better in the work place.
Thank you for the feedback regarding floorplan/map lock-by-default. If you are trying to line up a floor plan after scaling to locate it on top of a building on the Google Map, which is a common use case, this would be an issue.
I think it might make sense if you are using a Blank background, and would not be trying to specifically locate the floorplan. We will take a look at this.
We will take a look at the discard vs accept changes option, but I do not think what you suggest is possible with the current auto-save process we have in place.
Under Advanced: Lens, IR there are two selections: Display IR Spec Range and Display PPF Zones. Both are useful options but the PPF Zone toggles all cameras and the IR Spec toggles only the selected camera. While I can see instances where you might want to show IR distance only on certain cameras toggling all of them off individually can be time consuming on larger layouts. Can that be changed or a toggle all option added?
Richard thanks for the feedback! We are looking at some additional global/project level adjustments, including IR display, camera icons and field of view display options, reorganizing what is in the current "Camera View Options" panel:
I do not have a specific date or timeline for this, but it will be addressed.
U32, there is no way to do that, but the Streetview from Google should be most accurate based on the camera location on the map, other than the fact that Streetview images (obviously) come from the middle of the street.
You can use the "Add Your Own Scene" option if you have a more accurate simulated field of view picture. This is access in the desktop version under the Scenes menu:
Tom, thanks for the question, and your first comment.
Currently, the maximum resolution we offer on exports is 1280x720, which is uniform across all file formats (PDF, PPT, Zip, etc). It is on our immediate roadmap to increase this, but I do not have a specific time frame.
Is it possible to add height to the walls in the GUI? This can be helpful for outside cameras to draw a wall around, let's say a small tree, and add a height to the wall. This way when we add the height of the camera it would look at the wall height and show the blind spots of the FOV. Just a suggestion.
We have this logged as a long-term/low priority item, but the math as developed does not support this feature. There is also the complexity from a UX standpoint, which we have not worked out, as it relates to ground height vs wall height vs mounted height.
We definitely appreciate feedback and ideas, please continue to post or email me at firstname.lastname@example.org
Your mention about the blind spot pointed me in the correct direction. I do have blind spots enabled. The combination of the blind spot and the FOV maxed out in a corridor scene may have made the perfect storm. I switched to a wide scene and the blind spot appeared as it should, saving and exporting are working now with that camera's scene set to wide. Thanks!
Not directly, but the Overview image is a screen capture of the "View All Cameras" function. So you can right-click on the map, choose "View All Cameras" and then use Print Screen/Clipping Tool to capture the overview:
We have an update to the formats and aim of the exports on our roadmap for future release.
I have tried that as well on the different formats. At home my monitor only goes to 1080p but at the office I have 4K monitors. I will try tomorrow when I am in. Personally I like to send the permalink to the customer to look at but the sales dude would rather have printed out!
I appreciate the hassle and feedback Shannon, I have been pushing export resolution up to the front of the roadmap since early this year. The devs have been working on a major new feature, and 2 large existing feature upgrades, but on our development team call this morning we discussed our best (and quickest/temporary) options for increasing export resolution soon.
We deployed an update this afternoon that increases the resolution of the Overview to 4K (technically a slightly taller than 4K resolution), and each individual camera page to 1920x1170 (again, slightly taller than 1080P for page formatting purposes).
Looks good on a PDF export but when I export a snapshot of a google earth image I keep getting something similar to this with large white squares. Also would be nice if the snapshot didn't include the first camera info at the top.
I've just pushed a potential fix for the tile loading (white box) issue. Let us know if you still encounter this issue, and apologies for the inconvenience. The snapshot type is definitely one we will be re-examining during the format update. Apologies again, and hope this helps!
I've exported a dozen or more snapshots (and Zip exports) and have not been able to duplicate the white boxes. but I did see a few rendering issues; I think its a matter of timing and Seth is taking a look.
As Sean mentioned, the Overview image is a screenshot taken after the "View All Cameras" function runs. As a workaround for now, you can always export a .zip file of all the screenshots, which includes the Overview image. Unfortunately, it is currently limited to the export resolution.
As Sean mentioned, among with other export improvements, we are currently discussing the best way to increase the screenshot resolution, taking into account how the overall page layout scales. We hope to have an update on resolution in the next few weeks.
Add an option to remove the camera arks from floorplans with walls. The new walls feature is AWESOME and I use it a lot, but while seeing the arc extent is useful while designing, it just looks cluttered when I export it and show it to clients. Thanks!
Thanks for the feedback. I will add that as an option to look at when we update our Export functionality. Just a little background, during the design phase we looked at options to remove/de-emphasize the arcs, but then found it difficult to visually locate the "person" target when designing. But I agree that on dense designs, they can result in better-but-still-cluttered views.