The DNS issue should be resolved, we have verified by proxy and through manual VPN connection testing from US West Coast, London, Montreal, Sydney, Japan, Singapore, Hong Kong , Dubai, Belgium, Switzerland, and Norway.
If anyone continues to have issues please reach out to email@example.com
There is an error in the IPVM listing for the Interlogix TVF-310x series cameras where they are listed as 180 degree cameras rather than 360. This is reflected on the map with the wrong FOV. I had to put in an Axis 360 on the map to get the correct fov but that means the camera model listed in the exported report is wrong now.
I am plotting a new project on Camera Calculator V3 but cannot see any blind spot calculation for the Hikvision DS2CD6924FIS 180° camera? The statement onscreen is 'HFoV must be lower than 180 to enable blindspot preview' - is this a camera issue or a software issue? Could really do with this information wrt blind spot at 'x'm mounting height? In advance many thanks.
This due to the combination of that camera's specifications and how the Calculator works. With that camera's 86.7 degree Vertical Field of View, unless the camera is specifically pointed with an uptilt, there would be no blind spot.
However, it is still an issue with how we model those types of cameras. We are updating multi-imager support and will take a look at how we can improve these types of cameras.
Thats because the resolution on the overhead image is too low. At the bottom left of the screen switch from satellite to blank. When its blank you only see the drawing, but you can get close up. When you have added in your cameras you can pull back and flip the satellite button again.
Hi There, any chance of making the zoom in/out more graduated? I.e. x2, x3, x4 etc.? Whilst it's a great feature, you can end up too close or too far away with just a single click of the '+' or'-'. Many thanks.
Having some issues with the 'Simulated Person' images, specifically the right hand image representing a person with or without IR. On my latest plans I have existing and new cameras mapped, and done with different fill colours. The weird thing is that a few of the existing cameras (coloured green) show 'with IR' but the rest show 'without IR' when producing a power point, PDF or word export.
This is in spite of the fact that I have gone to every cameras & changed them all to 'with IR' & even tried locking the camera - nothing seems to work. Any ideas?
I am not able to duplicate your issue specifically on multiple projects. I was thinking that maybe the 'without IR' images may have been due to low PPF images, which look like 'without IR' but are actually "Dark with IR":
But based on your description that is not the case. Email me at firstname.lastname@example.org and I can help you further.
English is not my mother tongue so please be indulgent...
I have two problems with pdf floor plans:
1- typically, when importing a first floor plan (let's stay floor -1), when I want to import another plan (floor 0), the second plan is locked on previous one. So far, when working on multiples floors, I had to create one project per floor.
2- unless I'm wrong, I haven't find so far the weigth limit of a pdf. I've worked today on a 1,44MB plan but the other plan weighing 2,48MB is not loaded despite having the 3 green "v".
Additionnal question, can you extract a list of all cameras used for a project?
I will answer your last question first. You can export your project as a CSV to see the full list of cameras:
Regarding the floor plans on a multi-floor project. That is correct. We would actually recommend one project per floor in cases like that. You can export as Powerpoint and combine them into one file.
Finally, the Calculator can sometimes have issues uploading PDFs of that size. Try converting your floor plan PDFs to JPGs before importing them to the Calculator. Floor plans uploaded as JPGs also have better resolution at increased zoom levels in the Calculator.
If you have any further questions, please feel free to contact me directly at email@example.com.
I like the new multi-head functionality. That was always a sore spot. I did notice an error in the Avigilon H4A multi-heads in that the 360 4K model is showing views utilizing a 4 mm lens as 70 degrees. On the Avigilon spec sheet for the 4K models 4mm is 101 degrees. The imager size is different on the 4K than the 5 megapixel and 3 megapixel units.
UD#19 You can use our camera finder tool to search if your model has an option for on-board storage. At this time we don't have any more advanced data available. Please see the below image. Let me know if you have any more questions at firstname.lastname@example.org
To export your project to CSV format click the Export button and select CSV. Exporting your project to a CSV format allows for a simple list of the cameras used in your project along with your set specifications:
This format allows you to add installation details like IP address, serial number or what server it is connected to.
PLEASE NOTE: The CSV export only shows camera data, it does not include images, so you will still need to export your project as an image, PDF, or Powerpoint for that.
Please let me know if you have any further questions.
I'm having difficulty adding a floor plan to a print. Every time I add a floor plan I get the faint white outline of the page - even if I isolate the plan in photoshop. I have tried uploading in several of the accepted formats.
I am able to reproduce the issue for certain uploads; I believe the issue is due to how transparent backgrounds are handled in the file conversion process. I am currently working on a fix for this and will update here when the fix is applied.
In the meantime, if you would be willing to share one of the files that uploaded improperly with me to help with testing, I would greatly appreciate it! My email is: email@example.com.
Justin, I just applied the fix, so you should be able to upload your floor plans without the transparent outline. If you later want to make the floor plan appear transparent in your project, you can always do so using the "Make Transparent" toggle in the sidebar:
Hope this helps, and please let us know if you have any other problems or feedback!
Currently I will use comments from Adobe Pro Dc to add just numbers either behind the camera or in the PPF. This helps to reference the camera and location when discussing with the client. Yes time consuming with the label and sometimes automatically changes the size. Unless there was a way to upload pre-defined labels. This is what a do with comments with Adobe Pro DC