Camera Calculator V3 Need Help? Ask Here

We are making this a 'sticky' at the top of the discussions to help anyone using the Camera Calculator. This is for the new V3 calculator (feature overview here) and replaces the old discussion thread for the V2 calculator that had 170+ comments.

Just ask your question in the comments.

Related, here is our tutorial video for the Calculator below:

Again, need help, have a suggestion, just ask in the comments.

Good day, i cannot connect on camera Calculator. i am logged in but it says server not found ?

Werner, sorry about that. It should be up now or in the next few minutes. We had a DNS issue, which we resolved and the corrected information is now propagating across DNS servers worldwide.

Thank You John.

John, I haven't been able to use the calculator for the last hour. Assuming the DNS issue hasn't be resolved

Hi ,

we cannot connect to the IPVM tool .

Link is offline (DNS)

Sorry for the issue, we are actively looking at this. DNS is working in some regions, but not others. We will update you here.

The DNS issue should be resolved, we have verified by proxy and through manual VPN connection testing from US West Coast, London, Montreal, Sydney, Japan, Singapore, Hong Kong , Dubai, Belgium, Switzerland, and Norway.

If anyone continues to have issues please reach out to

There is an error in the IPVM listing for the Interlogix TVF-310x series cameras where they are listed as 180 degree cameras rather than 360. This is reflected on the map with the wrong FOV. I had to put in an Axis 360 on the map to get the correct fov but that means the camera model listed in the exported report is wrong now.


Thanks for bringing this to our attention. These have now been updated to 360°.

Hi There,

I am plotting a new project on Camera Calculator V3 but cannot see any blind spot calculation for the Hikvision DS2CD6924FIS 180° camera? The statement onscreen is 'HFoV must be lower than 180 to enable blindspot preview' - is this a camera issue or a software issue? Could really do with this information wrt blind spot at 'x'm mounting height? In advance many thanks.

Best regards,



This due to the combination of that camera's specifications and how the Calculator works. With that camera's 86.7 degree Vertical Field of View, unless the camera is specifically pointed with an uptilt, there would be no blind spot.

However, it is still an issue with how we model those types of cameras. We are updating multi-imager support and will take a look at how we can improve these types of cameras.

Many thanks & understood

Good day John,

On the camera calculator is there a way to get a BOQ on the projects a person created?

Werner, by BOQ, do you mean Bill of quantity / line item? If so, we have a CSV export that does that, e.g., for this 4-camera sample project I created, here is what the CSV export looks like:

It is a CSV file so you then can of course edit / copy / delete / customize it, as you please.

Does that help?

thank you John yes it helps many thanks.

How do I reorder cameras? I have 8 cameras and when I went to export it changed the order and put camera #7 as the first camera and camera #8 in third spot.

The zoom level appears to not allow us to get close enough to prints when imported. Here is an example. This is as close to the print as I can get.

Thats because the resolution on the overhead image is too low. At the bottom left of the screen switch from satellite to blank. When its blank you only see the drawing, but you can get close up. When you have added in your cameras you can pull back and flip the satellite button again.

Thank you Michael, problem solved!

Hi People, Iam new in IPVM, Iam doing some tests using the calculator and the projects that I´ve created are becoming without name and cameras. Any idea?

Hi There, any chance of making the zoom in/out more graduated? I.e. x2, x3, x4 etc.? Whilst it's a great feature, you can end up too close or too far away with just a single click of the '+' or'-'. Many thanks.

The GeoVision FER5701 only has 180° option. Can you add the 360° similar to the FER5700?



The 360° option AoV has been added. Thanks for bringing this to our attention.

Hi all,
Couple of questions, both probably asked before but here goes:

1. Is there a way to remove all IPVM branding for integration into our own reports? This would be during export.
With Photoshop, Acrobat and Word I can do what I want but it takes time.

2. Is it on the roadmap to allow the use of a custom image in the Simulated Person section? I would like to do some vehicle mockups in particular.


I just pulled up this thread with a similar question. I'd love to remove the IPVM logo from the PowerPoint export.

I am unable to see the floor plan using any of the supported formats.

IPVM Image

IPVM Image

It looks as though even here I can't successfully load .PNG images to show the issue.

Hi Chase,

Would you be able to send me your project permalink and the png image to my email at I will take a look.

Hi There,

Having some issues with the 'Simulated Person' images, specifically the right hand image representing a person with or without IR. On my latest plans I have existing and new cameras mapped, and done with different fill colours. The weird thing is that a few of the existing cameras (coloured green) show 'with IR' but the rest show 'without IR' when producing a power point, PDF or word export.

This is in spite of the fact that I have gone to every cameras & changed them all to 'with IR' & even tried locking the camera - nothing seems to work. Any ideas?

Many thanks.


I am not able to duplicate your issue specifically on multiple projects. I was thinking that maybe the 'without IR' images may have been due to low PPF images, which look like 'without IR' but are actually "Dark with IR":

IPVM Image

But based on your description that is not the case. Email me at and I can help you further.

Good evening gents (GMT+1 here :) )

English is not my mother tongue so please be indulgent...

I have two problems with pdf floor plans:

1- typically, when importing a first floor plan (let's stay floor -1), when I want to import another plan (floor 0), the second plan is locked on previous one. So far, when working on multiples floors, I had to create one project per floor.

2- unless I'm wrong, I haven't find so far the weigth limit of a pdf. I've worked today on a 1,44MB plan but the other plan weighing 2,48MB is not loaded despite having the 3 green "v".

Additionnal question, can you extract a list of all cameras used for a project?

Thx for your answer!


I will answer your last question first. You can export your project as a CSV to see the full list of cameras:

IPVM Image

Regarding the floor plans on a multi-floor project. That is correct. We would actually recommend one project per floor in cases like that. You can export as Powerpoint and combine them into one file.

Finally, the Calculator can sometimes have issues uploading PDFs of that size. Try converting your floor plan PDFs to JPGs before importing them to the Calculator. Floor plans uploaded as JPGs also have better resolution at increased zoom levels in the Calculator.

If you have any further questions, please feel free to contact me directly at

Hello Ryan, thx for your swift answer!

I haven't tried the csv export so far. I will do it now.


I like the new multi-head functionality. That was always a sore spot. I did notice an error in the Avigilon H4A multi-heads in that the 360 4K model is showing views utilizing a 4 mm lens as 70 degrees. On the Avigilon spec sheet for the 4K models 4mm is 101 degrees. The imager size is different on the 4K than the 5 megapixel and 3 megapixel units.

Hello UD#28

I've updated the HFOV to the 101 viewing angle. I apologize for the inconvenience. Please let me know if you have any questions, you can feel free to reach out to me at

Is there a way to filter cameras by storage supported (SD card, NVR, NFS,

UD#19 You can use our camera finder tool to search if your model has an option for on-board storage. At this time we don't have any more advanced data available. Please see the below image. Let me know if you have any more questions at

IPVM Image

Thoughts on when the Varifocal lens adjustment will be added to the P3715 camera?


Good Afternoon Robert,

Looks like we had a bug and the values were removed. I've gone ahead and fixed that camera for you.

The Open Eye OE-C7098-AWR is not listed as having an IR illuminator in the Calculator when in fact it has a 50m IR. Can this be corrected?

Hi Pamela,

This has been corrected. Thank you for bringing it to our attention.

Hi John,

Any chance of adding the Hikvision DS-2PT3306IZ please?

Many thanks.

HI UD29,

DS-2PT3306IZ has been added into the calculator. Please let me know if you have any questions or need more cameras added you can message me at

IPVM Image

When exporting is there a way to have the Description/notes show up in the export. We are hoping to add more information to the file sent to the customer, such as IP, address, etc.

Yes, there is.

To export your project to CSV format click the Export button and select CSV. Exporting your project to a CSV format allows for a simple list of the cameras used in your project along with your set specifications:

IPVM Image

This format allows you to add installation details like IP address, serial number or what server it is connected to.

PLEASE NOTE: The CSV export only shows camera data, it does not include images, so you will still need to export your project as an image, PDF, or Powerpoint for that.

Please let me know if you have any further questions.


I'm having difficulty adding a floor plan to a print. Every time I add a floor plan I get the faint white outline of the page - even if I isolate the plan in photoshop. I have tried uploading in several of the accepted formats.

IPVM Image

Thanks in advance.

Justin, thanks for your first comment!

I am able to reproduce the issue for certain uploads; I believe the issue is due to how transparent backgrounds are handled in the file conversion process. I am currently working on a fix for this and will update here when the fix is applied.

In the meantime, if you would be willing to share one of the files that uploaded improperly with me to help with testing, I would greatly appreciate it! My email is:

Apologies again for the inconvenience.

Justin, I just applied the fix, so you should be able to upload your floor plans without the transparent outline. If you later want to make the floor plan appear transparent in your project, you can always do so using the "Make Transparent" toggle in the sidebar:

IPVM Image

Hope this helps, and please let us know if you have any other problems or feedback!

Is there a way to show the camera name or number on the calculator at all times vs hovering over the camera icon?


There is not, but thank you for the request/suggestion.

Currently you can create a label for each camera with the name or number, but this would be a significant work and visually could be a problem.

This could also be an issue with always displaying the camera name or number, especially on very dense projects. Just curious what your feedback or thoughts on that would be.

Currently I will use comments from Adobe Pro Dc to add just numbers either behind the camera or in the PPF. This helps to reference the camera and location when discussing with the client. Yes time consuming with the label and sometimes automatically changes the size. Unless there was a way to upload pre-defined labels. This is what a do with comments with Adobe Pro DC

Greetings - can you please add the following analog cams to the Calculator?

Hanwha HCP-7010RA, HCP-7020RA, HCP-7030RA, HCP-7070RA

Hi Lynn,

I just responded to your email with the instructions on how to view the EOL models listed in the calculator. If you have any additional camera requests please let me know at

My sincerest apologies, I typed the model #s incorrectly - my request should have been: "HCO", not "HCP". They are all current analog bullet cameras. Can you add them? Thanks.


When scrolling in/out textboxes changes font size, leaving me with a lot of different text sizes regarding which zoom level applied when typing the text.

Is it my browser or are other seeing this?


Lasse, sorry about that! Are you scrolling with a mouse? I am trying to understand specifically what is happening.

And can you post a screenshot of what this looks like on your screen, e.g., I just did this on mine:

IPVM Image