Camera Calculator V3 Need Help? Ask Here

We are making this a 'sticky' at the top of the discussions to help anyone using the Camera Calculator. This is for the new V3 calculator (feature overview here) and replaces the old discussion thread for the V2 calculator that had 170+ comments.

Just ask your question in the comments.

Related, here is our tutorial video for the Calculator below:

Again, need help, have a suggestion, just ask in the comments.

Is there a way to rotate the satellite image and all the included objects that have been placed on it?

Larry, we do not support rotating the satellite image. While we definitely see the value in doing so, there are technical limitations on how we map items that restrict it. If we can solve it in the future, we will. Thanks and sorry about that.

We do support rotating uploaded floorplans / images, demonstrated below:


What is the protocol to request the addition of a camera model?  I'm looking for the Canon VB-M50 please.

Thank You!

Chris - We will get that added by tomorrow. Thanks

Awesome, Thanks!


Hey Guys. I'm currently stuck on the error message. I tried to export a project in PowerPoint format and the export failed. I reloaded the page to try again and now all I get is the error message and I can't choose another project or create a new one. Any recommendations?


The satellite imagery is really old. Im trying to do a design for a large site but the satellite view is over 10 years out of date. Can a google earth image be imported and worked on, or can you offer the choice of imagery sources?

Derek, the dates for the satellite imagery varies by location. In my experience with US urban and suburban areas, most are from the last few years but I am sure there are some older.

You can important any image you want using the 'upload floorplan' button in the upper center of the calculator. We do not support other mapping services.

It's been 24 hours and I'm still dealing with that error message. Are you guys able to delete my projects to see if that solves the issue?

They were small projects so I'm fine starting over on them.

Kenton - I've opened an issue on this.  I will post back here as soon as I have an update. If there is anything else I can help with in the interim please let me know.

Chris - the Canon VB-M50 is added.  Let me know how else I can help.

 Hi. After adding a floor plan, I am unable to set the scale. I can adjust the green bar to the desired location, but I am unable to set type a number in the "Width" box or change the value of the "Feet" box (not that I want to change it, but I'm supposed to be able to click on it and select a different type). I've tested it in both Firefox and Edge. Same results in both. I've also tried different images and PDFs. Am I missing something simple here?




Nathan - it should work like this:

If not, please email me a permalink:

Thank you. That's how I've been trying to set it, but when I click in the box to type a number, it won't let me type anything. I've sent you the permalink.



Thanks John!

Hello Nathan:  Which browser are you using?  Thanks,

Kenton - this is issue is resolved.  If by chance you see the error again, try and force refresh (ctrl +F5).

Thanks again, much appreciated!

I'm having the same problem with scaling the floor plan and I'm using IE11.

Thank you - I was able to recreate the problem and will reply here when resolved.

doesn't work in Chrome any more. I had no issues with a previous version.

Dennis, Do you mean the calculator or a specific feature?

at first after v3 release the whole software was not opening. Right now, I can open my saved project but nothing happens when I try to select the existing camera.

Everything works fine in IE

I'd think the technical guys prefer Chrome. Did anybody else report the issue?

Dennis - What OS / version of Chrome are you using and would you send me a permalink? Thank you


When I export my project, the view is "zoomed in" cutting off the top of the building that I have laid out the exterior cameras for. There are no cameras in this area but I would still like to show the entire building on the "overview" page of my powerpoint. How can I fix this? Thanks!

Hi John,

It looks like you guys did something on your end. The scale function is working fine for me today.



Mathew - I'd like to help, can you send me permalink?

Nathan this has been resolved.  Please let me know if I can help with anything else.

This is fixed.  Thank you for the IE11 detail, and let me know how else I can help.

Hi Guys,

The previous version had a camera height option. I am not seeing that option on the new calc?

Martin, that is the one feature we have not re-implemented so far in v3. All the old settings have been saved for existing projects, we've simply hid those controls.

We had a problem with how to display it and not confuse people so we are trying to re-work how it is displayed and plan to re-release later this year.

Thank you for the response back John! Other than that V3 is really great! I had one more question. Is there a way we can add an option for 360/180 panoramic views? I found a few axis cameras that when selected either give you the panoramic view or 360 view but not both.

Hello- I would like to ask that the Avigilon selection in the calculator be expanded to include the HD PRO series.

I have a situation where I need to cover a bar in a stadium, that is about 280 feet from the nearest camera mounting location and the locator doesn't have the upper range of options.

Would this be possible?



The Pro series is in there. Here's a project with a 30MP camera added: 

You should find them in the listing of Avigilon cameras:

Hi guys, great job on the latest calculator. I just want to ask about uploading scenes of my own. Is there any tutorial to get the right picture uploaded perfectly ? 


You can create your own scene by uploading an image as shown below:


I used an iPhone 7 to capture the sample scene image that was uploaded, so I set the AoV to 65°. Please let me know if you have any other questions.

Having issues getting the label feature to work today?

Shannon - I want to help, but labels are working for me. Can you send me a permalink to the project with the problem or a screenshot of what is going wrong?

I created a gif that shows how it is designed to work.


In the off chance you were referring to camera names / labels I also made a gif that illustrates a couple of ways to rename a camera. 

John (Scanlan),

The calculator does not have the "re-sort" camera feature like the previous version.

If you export or for any reason, edit a camera and export in either pdf or ppt formats,  most often it's not in numerical order (Camera 1, Camera 2 etc.) and there doesn't appear to be an option to fix or shuffle the placement for ascending order value and/or presentation.

Also, there was the "close" option within the previous calculator version and not now, so we're just switching between views of compiled projects.  Can this be resolved?  The aforementioned issue is a higher priority though in my opinion.

Thanks for your time and input.



Thanks. The re-sort issue for exports is a bug. We will fix this today and respond. We had not realized it. Thanks for telling us!

As for the 'close' option, because it auto-saves now, there is no need to save or close. One can simply switch to a different project by clicking on 'all projects' or create a new one by clicking on 'new project' shown below:

Does that make sense or am I missing something?

Eric, all,

Cameras in exports are now displayed in alphabetical order. Thanks again!


I'm having problem that the ppf will resize after i closed and re open the project (see below)

Camera#: Panasonic WV-SFV781L

1. before closing


2. after i reopen





Sorry about the problem. You say the ppf will resize but, in your example, the ppf stayed constant but the aov and the width changed.

We tried to recreate it but cannot so far. Can you see if this happens again? It could be some intermittent or edge case we simply have not found yet.

Hi John,


when i print the ppf will resize to 37° even though on the website it will show a number that is bigger. i think the actual calculation is correct, just the actual display that is wrong?


Richard - Can you send me an email with your phone number?  I would like to help you with this, and a call will expedite that. Thank you, John

I'll add another vote for restoring the height field - we've found it very helpful since most of our installations are outdoors, and look forward to having it back in v3!

Hi John - I'm experiencing this same issue again.  I've tested in Chrome, Firefox, IE, and Edge and have the same result in all 4 browsers.  Force refresh is not working this time.

Let me know if you can help out, I need to make changes to a project by COB today, if possible.  Thanks!

Hello Kenton - This issue is filed with the development team & I just bumped it.  I will reply with an update as soon as I have one.  Thanks again. 

This has been resolved.  I will send you a follow up email now. Thank you.

Hi John,


I'm experiencing some problems with

When exporting to pdf or word I only get the detail from the first 3 camera's.

Any clue what I'm doing wrong?

Thanks a lot

Yoeri - thank you for the permalink.  I was able to recreate the problem and filed this issue with our development team.  I will follow up with you as soon as we have it resolved.

Yeori - Sorry for the inconvenience. The issue was related to a google satellite image limitation, but a fix has been deployed and your export is now working.  Please let me know how else I can help.

I can't seem to use the calculator at all if I am logged into my account. I thought it was a browser based issue, but after trying Chrome and Firefox, neither work while I am logged in, both work when I'm not.

JD, sorry about that. We'll get it resolved by tomorrow morning and update you then.

JD, that is fixed for you. Also, we fixed a few underlying bugs and changed the error message to make it more clear for situations where a user has no existing projects. Sorry about that and thanks for letting us.

Thanks for the quick fix. I already was able to use it to plan out a site earlier today. Great tool!

John H, 

First off, it is a pleasure to see the quick responses / resolutions for members in this thread. Great Job! 


I have 2 questions: 1- Is it possible to get the Hanwha PNM-9080VQ added to the camera list? 


Question#2: I had read that currently the Calculator does not support google map rotation. Does the Calculator support the rotation of imported maps? I am wanting to line up imported maps, and overlay them with the structure they represent.