Thought I would chime in with my first contribution to the IPVM site.
I am an integrator based in Australia. For over 12 months I have imported Dahua cameras & recorders regularly, typically $15K - $20K spend every couple of months. I do not import direct off Dahua but another company in China.
The experiance has been a real eye opener for me. nothing but positive. I receive extremely prompt responses to all and any of my queries using Skype. Being in basically the same time zone as China has been advantageous with Skype. Last week I requested a firmware update for a particular camera and recieved it within seconds of the request.
If I order a particular NVR in Australia and it is out of stock with my local supplier, I will have to wait at least 5 days for it to ship via road from another state.
My orders arrive within 3 days from China via air & I have full access to the full suite of DAHUA products and not just the limited Items my local suppliers provide.
So basically i enjoy lower prices & better service/support from my new friends in China. If I run out or need further stock I can source it locally.
Its a great setup but I am unfortunaltely loathe to share the name of the company I deal with given some of the above comments, I would hate for my current avenue to be shut down.
Not being a regular contributor, I could not find a private message function.
NOTICE: This comment was moved from an existing discussion: Dahua - Reliable Source Needed