So they sold direct to an "IT support company"? If this is the case, I assume that it's because that company was added as a dealer.
I know a number of non traditional security companies who Avigilon has made dealers.
Does that make sense? Am I missing something?
If anything it sounds like there was a lack of communication with the local rep. I have found that working with the local reps from any of our partners reduces the chances of this happening.
Was the sale for the IT support company's own use or for resale to their customers?
In that case, Avigilon will sell to end users in some cases. Definite channel conflict in my view.
Maybe the IT customer was savvy and said let's just become partners what do we have to lose. IT customer reaches out to Avigilon and no one at Avigilon knows that "
said IT company stretches the truth a little "hey are first order is for a demo system".
I have no how this went down I am just showing one way it could have.
IPVMU Certified | 05/02/16 04:32pm
Is there any State mandated licensing in place for bona-fide security dealers in your state? If so look up there credentials and 'help them' thru the process if they are lacking with a prompt call to the AHJ.
This type of situation is one of the few benefits of licensing dealers.
They confirmed this with an Avigilon rep who was surprised they found out and was told they would do it again if need be.
The height of greed and arrogance. If they knowingly sold you out once, they will knowingly do it again.
Frankly the random National, International, and Regional pricing schemes are what creates this kind of reputation and confusion in the market. While it is certainly their prerogative to price their products and place them in the market any way they choose, but Management in Sales, Marketing, and Administration clearly does not understand how their approach may be misleading to Dealers and End-Users alike.
In Avigilon's defense, they aren't the only company in our industry throwing off this type of message.