Best Or Worst Business Owner's Decision Made In 2016?

As 2016 comes to a close what was the best or worst decision you make for your business this year? This could be moving locations, switching business software, changing business processes, joining a networking group, adding a new product line.....

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**** ******** *** ******* *** *** ***, ***** *** **** being **** ****** **** *** **** ** * ******* ****** system. ** ***** ** * *** ***, *** ********* *** service ****** ****** ** ******* ******** ****'* ***** *****. ***** us **** ***** ******* ******* *** ******* **** *** *** service ******** ** **** **** *** *** ********.

**** *** *** *** **** *** **** *** *** ****** to? ** **** ********* ****** ********** **** **** *** ****** or ********* ********? ** *** ******** **** ** **** ****** info **** **** ******* ******* ** **** ********?

* ***'* *** *** ******** ***, *** ** ***** ** Salesforce, ***** ** ****** **** ****** ***. ***** ** ** integration ******* *** ***. ***** **** ***** ****, *** ***** ticketing ******* **** *** **** *********** **** ********** **** *** more ********* *** ****'* ** *** ** ****** **** ** do. ********* ** *** **** **** *** ****** ****** ***, but ** **** **** **** ******* *** *** ********** ** that, ** *** *** ********** ***********. **** **** **** ****** offline.

** **** ***** ** ********** *** * ******** ** * great ******** ** ****. ******** ** *** ***** ********** ********* to *** ** ** ********* **** ********** ** **** *** we ********* **** ** ********** **** **********. ** *** ******* for ********* ******, ******* *** *** ******* ******** *** *** for *** ***** ******, *** *** * ** ***** *** seamlessly ********** **** **********. * *** ********* *** *** *** every ***** ** ******* **** ** *********** **** **** *** customers. * **** *** ** *** **** * ***** ****** like ***, **** **** ******* *******, *** * ****** ****** that **** *** *** ** **** ***** *****. ** **** pops ** ******** *********** ** **** ******* **** ******* ***** in. *** *** **** ***** ***** ****** *****.

*** **** * ***** ********* ****. * *** ** ** calculate *********** *** ** *********** ***** ********* *** * ******* task ***** ***** ************. *** *** *** **** ************* *** emailed ** ** ***** *** ******.

* **** *** **** ********** *** * **** ** *** a$$ ** *** ***** ** *****. ** ** ****** ** good ** ***** *** ******** *** ***** ********* ***** ******* this *****, * ***** **** ****** ********** ** *** ****. I ******** * *** **** **** ******** * *******, ** will **** **** ***** ** *** ** ***** ***** **** how *** **** **.

**** ** * ***** *****. ******* ******* * *** ** thought **** ** *** ** *** **** ***** ******** ****** the **** *** ***** ** ************ ***** **** **** *** proposal *******.

******* ********* *** ********** ****** *** ********** ************* *** *********** our ******** *******. ** **** ** ****** ******* ***** ******** or ***** * ***., ******** ***** ****** *** **** ****, scan *** ***** ****, **** ****** ** **** * *****. Now **** **** ****** *** ******** *** ** *** * copy ******** ** *** *********, *** ****** ********** **** ** approx. * ***** ***.

** ******** ************ **** ** *** *** **** ******* *** **** **** functionality. ****** ********* * *** **** ***** *** ******** *** view *** **** ***** *****. **** *** **** ****** ********** of ******** *** ** *** ***** ******* ** *** ******** can ********* **** **** * ****. **** ***** ** **** having ** **************** ***/** ******** *********. *** **** ***** ** ****** ** payment ****** *** *** ******** ** *** ******** *** ******, sign *** *** ******* *** *********** **** * **** ******.

*******, ** *** **** ** ****** ********** **** **********?

**** **** ** **** ********:******/**********

* **** ** **** **** **** *********** ** **** ***.

** *** ***** **** * ****** ******* *** ******** ** person? **'** ***** * *********** ** *** ********** ******* ** a **** ***** ***** ** ****** **. ******* ********* **************.

*** *** ********* *** * ***** *****. ** ****** ***** to *** **** *** ******** *** ****** *** ***** **** them.

** **** * *** ** ****** ********* ** ** *** to **** ***** ******** **** ** ** ********* ** ********. Sending **** * ***** ***** **** *** **** *** ***** options **** ****** *** ***** *** *** ******* ****** ** involved *** ****** * ***.

#*,

*** ** *** ******** ******* *** ** ****** ******** ** can ** ****. ******** *** ***** * ***** **** *** collect **** ** **** **** **** ** * ******* *** as ****.

*************** *** **** ** ***** **** *********** ** ********* ****. It *** * ******* ******** *****.

*** **** ********* *** *** **** ****** *** ***** *********. What **** *** ******?

****** ** *** *** **** ******** *** ******* ***********. ***** staff ** * ** *** ****. ***** **** ** **** added ***** **** *********** *** ********** *********** *** ***** ******* sales ****** *** ******* ****** **** ******.

******* *******. ***** ***** *** ***** ********** **** ***** **** the ******* ******* ******, ** **** ***** ************ ** *******. It *** ************. ******* ** *** ***** ******* *** ****-*******, but ********* ***** *** **** ****** ** ******* *** *** cost ** ****** * ********** **** ******* ** ***** *****.

****** **** *** * **** ***. *** ********* ******* ***** have **** * ******* ********* ** **** ******* *****. ** also ******* ********** **** ******** ******* *** **** ******* ***** the ******* **** *** *** ****** **** ******** ******** ** we *** **** ** ** ****** ********.

****** ***'* **** ** *** **** ****** ***. *** ***** a *** ****.

******** ******** ******** *** *** ********** *** ** **** (******* software *** ******** ** **** ****) ***** * ****** ** Bold *** ******* ******* *** ****** *** *********/*******/*** *** ***** books ****** / ***** *** ********** *** *******. ******'* ** happier ** ** ** *** **** ** ******** **** **** and *** ****** *** * ***** **'** ****** ** *** better ******** **** ******** *****.

* ****** ********* ****** ** ***** ******* *** *******/***/********* ******* to ***** ** **** ******. ***** ******* * ***** **** systems **** *** *** **** ****** ****** *** ******** ******** management *** ********** ********* / ************ *********** ********. ***'* *** enough *** **** ** **** **** **** *********** *******.

***** - **** *** *** **** ***** ****? **** ***** platforms *** *** **** **?

****, *** *** ***** (** ******** ** **) *** ***** verification *********** **** ****?

** ******* ** ***** ***********. ** ****** ** ***, ********, MAS, ****, *** ****.

Worst ********: I thought that since our sales have been rocketing up the past 3 years that I would plan ahead and hire on more people in prediction that our sales would continue to skyrocket. Wrong, sales are down this year and put me in a tough decision, had to lay my first guy off and make some other tough decisions as well. Before then, I was the type of guy that never hired someone until we absolutely 100% needed them, I should have kept that philosophy in 2016. I will from now on.

Best ********: I have a couple:

************ **********- ** * ***** ******* **** *** ******* **** ******* it. *** ** **** ***** ** *** ***** ** ************ though.

******* ** * *** ********- ***** *** *** **** **** ** *** ******, *** that ******** *** ********** *** ***. * **** * ******** selling *** ***** ** ********* ***** ** ****** **** ** completely ********* ** ** ******** ********. **** ***** **, * have ***** * ****** **** ******* ******* **** **** *** prompted ** ** ******** **** ** ******* ******** ******** ** it.

* ****** *** ********** * ****** ** ****** *** *** have **** ********** **. *******, ***** ** **** ****** * may ***** ** ** *** ***** **** *******, ** * will **** ******** ****.

* **** ****/*********** ********** ** ******** *********, ****** ***** ** first ********.

** *** ****** **** * ***** **** *** ****** ******** 1 ** * **********:

*) ******* **** ******** ********* ** **** *** *** ********** "thinks". ***** *** *** *** ***** ****, *** *** ******** doing **** ****** "*****" *** ** **** ** **** ********* to ****** **** ********* ** *** *** ********** *****, *** it ** **** ****** *** *** ***** **** ****** "*****", for **** ********** ********, *** ********** ** *** ********** *** is * ****. ****** ***, *** *** ****** ** "** open ** ******".

*) ********* ** ***** **** *** *** ***** ** **** a *** ** *************. *** * ********** ********** $***-$*** ** setup ********** ** *** ********* ******* *** ********* ** * way **** ** ***** ********** ** ***. **** ** *** this ****** ** ***** $*,***/**** *** ****** ******* ******.

** ** ****** ** *** ********* ********** ***** **, ** that *** **** *** ***** ** ** **** ******, *********, and ************ ****** ********* **** ***** ***********.

*** ********** *** *** ** **** *****, ** **** ***** I ***** ** ****** ** ***** ** *** ***** **** would ***** ******* **** **** ** ********** *** ****** ****** the *** * ****** **. ****** ** ** ** ******** in *** ********** ****** *** ******* *******.

** ******* **** **** ********** ** **** * ******** **** from ************ (******** ******* ** $** *** *****, *** ****) to ************ ($** *** ***** *** ****) *** **** **** valuable ********. ** *** ***** ******** **** **** ******* *** a $*** *** **** *** *****. *** $***'* * ***** have * ****** ******** ******* **** *** ** *****.

**** *** ****** ***********....

*'* *** * ******** ***** *** * ******** **********, *** I ** * ******** ********. *** ***** ******** * *** businesses **** ** ******** ***** *******; **** ***** ** ********* a *******, *******, ********* **********, ***. **** ****** ***** ******* to ****** ******* ******.

* ***'* **** *** *** **** ***** *'** ***** ****** say **** *** ******* ** *** ******** ** ** **** a ******. *** ** ***** ***** **** ***** ******* **, "Profit ** * ******, *** * *******".

** ****** ***** **** ***** *** ******* ******* ** ******, the ******** *** **** *****. *'** **** **** **** ***** business *** *****. ******** ***** ***** **** ******* *** ******. And ******** ****** ******** -- *** ** *** ******* ********** and ***** ***** ** *** *****. **** ********** ***** ********* for ****** ** ******** *** *****. ****'** ****. ******** *****, MCI ********, ***********... *** ****.

******* ****'* ******* ******* *** ********* *********** *** **********, *** their ******* *** ***** **** ****** ********* ** *** ******** they ****, ** ** ******** ** ******* ******. ****. ********* mortgage *********. ****....*** **** **** *** ***** ******* **** ****. Goldman ***** ***** ** **** ** *** *** *** *******, but **** ****** *****'* ** *********. ****.

** * ******* *****, **** ***** ***, * **** ** integrator ******* ** *** ****** *** ******. ******** * **% restocking *** **** * ******** * ********* ****. ******* *** furthest ******* ********** ** *** **** ** **** ** ******* travel *******, *** ** **. ****'** ***** ***** *** ******.

** ** **** ******* *****, ***** *** * **** **** restaurant **** ** ******. ***** ** **** ******* **** ***** refills, *** **** ****** ***, **** ********** ******* *** **** $2.29 *** * ******. * **** *** $*.** *** ***** went ****. ****'** ****.

***** ***, ** ******, **** **********, *** ******* ************* *************, as * ******* **** ** *****: ** *** **** **** of **** *********, ***'** *******. ** *** **** **** **** of **** *********, ***'** ********. ** *** ***'*...****.

[***** ***** **** ***** ******* **, "****** ** * ******, not * *******"]

*'** **** ** ******** ****, ******.