Axis P3364's Reverting From “Auto” IR Cut Filter To “On”

I have 8 Axis P3364’s, 5.40.17.1, that keep reverting from “Auto” IR Cut Filter (where I want it) to “On” IR Cut Filter (which I don’t want).

Every day I manually change it to “Auto”, and the next morning I find it back to “On”. All are outdoor, and a few are in less than ideal lighting environments, which causes them to look even crappier with color video in low light.

My VMS is Lenel, OnGuard version 7.

Axis Support advised it “must be coming from the VMS”. Not too reassuring considering the OnGuard GUI has no settings dealing with the IR Cut Filter.

Lenel Knowledge Base had no information dealing with this issue. I suppose if I was a VAR I could get more info from Lenel, but alas, I’m just a simple end user.

Any thoughts?

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