Axis P3227LVE - Outer Line Of Object Appear Blurry

Hi,

We installed a P3227LVE just inside a door appx 1m away to get a good facial shot.  Somehow while the face image is clear...the outer lines of the face and shoulders are NOT sharp (the lines appear to be blurry/shadowy).  Cant seem to make it sharper...can anyone tell me what could be causing this please.  Thank you

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