Milestone Systems | 10/19/16 08:58pm
If you're trying to use ONVIF to communicate with an Axis camera you will need to pop into the security settings on the camera and specifically add an ONVIF user. Off the top of my head I can't recall but there may be a "enable ONVIF" checkbox, otherwise you just need to create the ONVIF user and password, then use those credentials in your VMS.
Thanks Joshua however, in the openeye camera discovery, the Axis camera is showing up twice. One as an Axis camera and the other as an ONVIF camera. I have tried both but have been unable to get video to show.
Have you contacted OpenEye support? There's many little things that might not match up that can cause such issues integrating with VMSes. We might be able to guess it but OpenEye would know best on something this specific.
I just came off of a 25 camera Axis installation. For the life of me I could not get 6 of the cameras addressed and added to a system. After quite a while it turns out that 6 of the 25 cameras had some sort of firmware corruption from the factory. This is what tech support tells me. 6!! Almost 25% of the cameras. Really?
I had to flash them with the latest firmware via FTP from the command prompt which was very time consuming.
They are back now so maybe you should try to send up the latest firmware with the help of tech support of course. Have a real bad taste in my mouth after this one.
Sounds like the camera could be in "non-decoding mode". From the support page:
I'm pretty sure it's not checked but I'll look tomorrow just to be sure. Thanks for the tip.
Hello Undisclosed Integrator #1
The most frequent cause of this is the above mentioned ONVIF user settings on the Axis camera not being enabled. Please verify that the camera is correctly enabled for ONVIF connections. If it is still not working, please call OpenEye support and request to speak with an L3 agent and we would be happy to help (888-542-1103 option 2).
It was a relatively simple fix under the Axis webpage menu and title "Webservice". Once I ticked the options there, it worked. I'll post photos later if anyone is interested.