Subscriber Discussion

Axis Camera - Access Denied After PW Change With %

Brian Elias

•May 03, 2015

I'm hoping someone has run into this before...

I needed to change the root password on an Axis P3367, and by chance the password I chose contained the % character (not a big deal, right?). So, after changing the PW, it presented a credential dialog but would then not accept the password when I re-entered it. It also would not accept the previous PW, or "pass". So I power cycled and same thing. OK, I know, I know..."then obviously he just didn't remember the password he set it to". I thought the same thing but...

I then went to a second P3367 demo camera on the shelf also running FW 5.70 and I changed the root PW to something normal like "bravo933" and it worked as expected. OK, so let's give this other PW a try. I attempt to change to something with a % character (like kdje%1466) and same issue. It refuses to accept the new root password. Only way to fix it is a power cycle from front button push.

A few last comments: 1) I haven't checked on other FW's; only their latest. 2) Oddly, it WILL accept the % characters in the initial configuration screen.

Sooo...this is big problem because reaching the camera involves entering land co-owned by a nunnery and a nudist country club. Please do not make me roll a truck for a factory default. Please.

Any help will be significantly rewarded. Thank you.

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Undisclosed #1

•May 03, 2015

IPVMU Certified

Ok, so it could be that the percent sign is being evaluated as a special character by either javascript or the linux/unix shell or something in between.

its a long shot, but it shouldn't hurt to try this:

type the password using %% instead of just %.

if that doesnt work try using \% instead of %. Note that is a backslash, not a forward slash.

what side is the camera on, nudist or nun (of my business)?

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(1)

Undisclosed #1

•May 03, 2015

IPVMU Certified

Also, try skipping the % sign altogether.

try different browsers, axis camera tool, etc...

do you know how to ssh into it?

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Undisclosed #1

•May 03, 2015

IPVMU Certified

So I defaulted a M3006 with firmware 5.55 and chose a new password using an embedded % it and it worked fine.

I also changed a P3367 with firmware 5.60.1 root password to one with an embedded % and had no problems logging in and changing it back. Note that I did not factory default this one, only changed the root password because its being used and didn't want to chance it getting screwed up.

What exact OS/browser and version did you use? There are sporadic complaints of people saying they have had problems with special characters and axis camera, but no official word that I was on Axis site.

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Brian Elias

•May 03, 2015

Thanks for the quick responses - much appreciated.

To answer Undisclosed A:

1. Tried replacing % with %% and \% as you suggested but no luck.

2. On nunnery side...I've never asked too many questions.

3. Tried Chrome, Firefox, and IE (Windows 7) with same results and yes - I can SSH into it but same issue when it asks for root password.

Also, FYI I have been able to reproduce this again on the bench...here's steps if you're interested

(Using P3367-VE with FW 5.70*, using Chrome or IE)

1. Factory default

2. On first access (I have used Chrome and IE), assign password of bravo933