Issue With Avigilon Cameras Going Out Of Focus A Week After Installation

Hello,

I am having some odd issues with Avigilon cameras. We've been installing Avigilon for years with little to no headaches until a few months ago. We've been experiencing a focus issue with almost all of the sites we've been installing. The cameras get installed, they look good, a week later a bunch are out of focus. We refocus them, check a few days later and again they are out of focus (sometimes the same ones sometimes it's different ones that previously looked fine). I've narrowed it down to the H4SL line and mainly the domes, however we've seen it on other cameras as well. The H4A bullet line has been totally fine.

I've reached out to Avigilon and although they've been helpful, nothing is working. If it was the same bunch of cameras then I would just RMA them but unfortunately it's not always the same ones when we log in and check. I've talked to other Avigilon dealers and nobody is experiencing this issue... My Avigilon Rep also reached out to his peers and customers and has not heard anything similar other than the odd camera going out of focus.

I am hoping that it's something stupid we are doing, but I don't think that this is the case because we've been installing the cameras for quite some time. Should just be install, auto focus, and walk away.

Has anybody had this problem?

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