Now Avigilon, Tomorrow Axis.
We are looking into this and will post back as soon as we verify what is happening. Thanks.
I read somewhere else on here that another VMS company instructed their engineers to remove support for Avigilon cameras. Exacq also intentionally broke intergration with Avigilon's cameras. I think this is very short sighted and does more harm to Exacq and any other VMS then it does Avigilon. I bet the amount of greenfield installs with Avigilon cameras and 3rd party VMS plateforms is very small compared to Avigilon end to end. So basicly these VMS just eliminated themselves from potentially taking over any Avigilon systems.
I have a bunch of questions while we await Genetec's official response, because we've added Avigilon cameras to Genetec a number of times without issues in config or streaming, but camera side motion doesn't work (server side works fine).
1. What Genetec version are you using?
2. What Avigilon models are on site?
3. Are they running up to date firmware?
4. And when you try adding them via ONVIF, did you select Profile S? You have to make sure to do this, as the "all" driver is less reliable (and I think it's selected by default).
If this is really a corporate policy, as opposed to a rogue trash-talking RSM, it's idiotic.
AFAIK, Genetec doesn't sell cameras, so Avigilon cameras are only an oppurtunity to sell SC.
They support plenty of other 'competitors'...
Please let's keep the speculation, opinions on Avigilon's business practices, and discussion of what is/isn't a good business decision out of this. This thread is to answer a member's question. Feel free to start other discussions if you really want to talk about those topics.
Dear John and Ethan, thank you for your technical assistance. Let me please check the points with my colleagues and I will get back to you. It will be very positive if we can get it connected, and if it's possible to support motion detection - it would really help to the customer as they now don't know what to do.
Dear IPVM members, fully agree with you. Exclusion one company from a list of supported devices will not decrease Avigilon sales, but will decrease sales of this company doing ultimate principles in the business.
Dear David, thank you for following up and we really appreciate that Genetec representative is here and ready to assist. At the moment we will collect the data requested by Ethan and will get back with this data shortly
We have an official response from Genetec.
There is no official Avigilon support from Genetec.
Roughly, your 3 options are:
- Try to make Avigilon cameras work in Genetec using ONVIF, on your own.
- Switch to Avigilon's VMS or some other VMS that supports Avigilon fully (e.g., Milestone).
- Switch to some other camera manufacturer and use Genetec.
Undisclosed 1, I would very much like to help.
Can you provide some model#s and firmware versions of the cameras/software involved, if you haven't already?
Sometimes clues can be found in the results from the ONVIF test tool for the specific config.
Also, any logs that you can forward from the cameras and the VMS would be helpful, as they may show what the reason is for not establishing a connection.
But it wasn't possible to do since Genetec doesn't allow to connect it as Avigilon and as ONVIF.
I'm gonna throw a crazy idea out there, but... can't you just tell Genetec they're some cheap off-shore ONVIF cameras in order to get the licenses? I mean, unless they've specifically programmed the VMS to pick the name out of the ONVIF data and block Avigilon...
Or, does Genetec have a "generic RTSP" option? I've installed a couple Avigilon cameras on a Vigil DVR, and while they do now have specific Avigilon support, in the past I've gone into the camera's settings, copied the RTSP string it provides, and pasted that into Vigil's "Generic RTSP" option.
Dear John, Ethan, colleagues
I received the answer from my colleague about the version:
1] Security Center v 5 2 SR7 b1463 18
2] Avigilon cameras are 5.0-H3-BO2-IR and 5.0-H3-BO1-IR
Unfortunately me and my colleague who managed technical side of this project are out of the country in business trip and once we will get back - will try to implement your recommendations.
We can use also server VMD, no problem if server is capable to drive - we will be more than happy. But in the beginning we need at least to connect cameras.
Thank you for your assistance!
my co-worker attempted to add Avigilon camera but unsuccessfully again. Please look at attached images. What you can recommend?
Thanks for your assistance
any progress on this issue?
Dear colleagues, may be somebody has any updates regarding this case?
Thanks for your assistance
Is it possible to shorten the host name on the camera? Or is that dictated by some specfic requirement?
I would say an easy test would be to download ONVIF DM and try to connect to the Avigilon cameras with the same credentials and network parameters as in production.
If that works, then the next step is to wireshark the interaction between one camera and ONVIF DM and compare with a wireshark of Genectec and the cameras.
we shortened the camera name to CAM5. Result is the same
Also what we noticed:
1. we experience "Unexpected Error" when we connected to the server from client machine via LAN.
2. we experience error sounding like "it's impossible to connect to the camera with provided data" when we use client application on a server itself.
I.e. we have two different errors in the same attempt to connect to a camera.
We tested ODM - it works without problem.
Also I have two Wiresharks - when we did a connection with ODM and with client application from server itself. Where I can send these links to?
Dear colleagues, thanks for your asssistance
Dear colleagues, is there a chance to get a responce from anyone?
Dear guys, I would like to declare that Genetec kindly and professionally assisted us to resolve this case. Everything is working now and a customer is happy
Genetic doesn't want to play nice with Avigilon because Avigilon plays nice with nobody. They are a bunch of know-it-all wall street bean counters and slick salesmen dressed like professionals with extraordinary claims about being first to market ip end-to-end (nearly proprietary) and how they would change the world!
They have pretty much pissed off anyone who knows what they are doing in the industry and it is beginning to show in their desperate attempt to gain a revenue stream in the form of lawsuits, or to strong arm licensee OEM payment demands from camera manufacturers. They spent 40M for those patents and are playing hardball. This growth strategy will only further alienate them from important and necessary industry relationships.
Sell Avigilon - Stock that is..