Arecont Cameras Skipping / Freezing, Connected To Indigovision

I do agree: check out VMS bandwitdh max input and outputs... ( not only inputs) because video wall and any client outputs using basic high resolution streams could saturate the server CPU as well. Multicast settings as well (does explain why we can't put too many camera per server with Genetec)

That's why also VMS using second or third low streams are recommended instead

then max Read / Write in term of bandwitdth trhoughput on the NAS, not only fps writting

Keep in mind a 8 cameras synchronized reading in fast speed can take 8x 30 Mbits= 240 mbits ! only for one operator working on a search.

VMS Bandwith Input: (but also throughtput to the NAS) so use same for NAS output

8 Megapixels : 24x8*=Mpixels outdoor with moves & lights changes= 192 for the REC only ...

10 Mpixels cameras : 16x10* Mpixels outdoor with moves & lights changes= +/- 160Mb

(*may be more at night) TOTAL: +/- 352 Mb/s input and 352 Mb/s output to NAS

If your server is doing motion PTZ tours, motion detect, or analytic add some CPU, used by pre/post alarms and analytic engines

+ any optionnal display streams : for example, VGA for multiple displays or QVGA for SmartPhones

So CPU should stand 700 Mb instant treatment minimum.. not easy on a single server

And during replay .. could reach 940 Mb ....(in that example)

Port miroring feature on Level2+ switchs can help to see whats coming in and out from the VMS during normal usage. Night time is always the best to do the stress test, with synchronized replay which probably kill most systems

I had this issue with a set of three avigilon cams running in JPEG2000 and one LG tied onto avigilon VMS running with a small four port 10/100 switch. I ended up swapping over to H-264 on all of the channels and bandwidth dropped significantly from say double digit (10-14)+ Mb per channel to 2-4 Mb per channel if I remember correctly. As soon as we did that the frame freeze loss issue disappeared. Our conclusion... bandwidth across the little 10-100 switch was too high for the location. We think the switch might be to blame as we are only running four channels on the recording unit.

Hi Mohammed, is this a new problem or have dropped frames always occurred? If it is a new problem, what has changed since it was working reliably, e.g. added more cameras, replaced an old NVR with a new model?

Hi Mohammed,

I would recommed you to contact your local partner support team - If this is a NVR issue we would be happy to assist you to resolve this matter and escelate - you can send a mail with all the relevant info to the global partner support mail - partner.support@indigovision.com -

If you can connect correctly from a new independant PC , to the cameras usually freezing with VLC and checkout that the Fps and bandwidth match what you expect, it does prove: the cameras are not saturated, the network is working well, BUT your server and/or your clients are overloaded. (could be Indigo and milestone, as with 40 very high megapixel cameras... it's like with 80 HD/FHD....

Hi Mohammed,

Test the live feed of the cameras through the web browser, and keep it running for a few hours. Compare the quality of the video stream (browser VS NVR) and determine if your NVR is the cause or is it the network/camera.

Same quality on the NVR and the Browser:

If you’re getting the same quality on both, it wouldn’t be an NVR issue. Try reducing the camera count on edge switch (one a time) until you get the quality you’re looking for. Consider upgrading the edge switch.

In case the quality remains even after reducing the load on the edge switch, call Erecont.

Better quality on the Browser:

The NVR can’t take the load, or the camera’s driver on the NVR needs some work.

• You might want to connect one of the cameras directly to the NVR (no switches) and check if you still get the same results, that could tell you if you have a driver issue.
• If these cameras are out door, check if the quality is dropping around mid-day, might be the heat.
• What switch models are you using? How many cameras per switch? Is the POE consistent?
• What is the cables length? What is the quality of the cable?

Hello All

Good News is that Arecont's Technical team immediately on this issue from their side and inspecting all other possibilities . Thanks for the same.

I am curious how this worked out. I have heard of this with other Arecont Cameras (not on Indigo or Exaq) And yeah, where is the vendor in this conversation? I am sort of assuming the awesome staff at ipvm.com pinged them for a response. Hope the project was able to deal.