Are Large Companies As Good As It Gets?

I have to start this thread.... My apologies if it's already out there. Recently we dealt with a large amount of tech support hours narrowing down what ended being an Axis issue. Nearly 20+ hours in labor paid out to target a vendor's problems. They were quick to point fingers at Milestone, but aren't partners supposed to hold hands and not finger point? On this same job, we found that Axis no longer has a backup and restore feature. Anyone else dealing with this one? What this means is should a camera fail, we've got to pay a tech to manually reprogram all that can't be done by a template- which is alot. I've never heard of a vendor cutting labor checks to snoop out their problems.... Anyone have any luck with this? Or are we all just one big beta test?

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