Thought I'd post here since Axis tech support is closed till Monday and I'm sitting here scratching my head. I hate when technology gets the best of me. I'm supposed to install an Axis Companion 4TB recorder and 2 Companion Dome V cameras on Wednesday. In preparation, I sat down to configure them today. Only the configuration did not go as it should have. Does it ever?
I can't connect to the cameras via Axis Companion because ACC is telling me that the devices are not supported. I'm on the latest version of ACC (3.21) and the latest firmware on the Companion Dome (6.15.1).
I can directly connect to the cameras via the web interface EXCEPT no image shows up in either MJPEG or H.264. Now I used to use IE as a browser to connect but now it tells me to use Firefox or Google Chrome instead. Only, neither one of those is working to display an image. Firefox allows me to get to the setup screen and make configurations but never displays an image and Google Chrome doesn't take me to anything. It just loads infinitely. Both browsers are up to date with the latest versions.
I read the post here about how there is a new web interface that just rolled out in Axis products that doesn't require plugins but I can't reach it. I still get taken to the old setup page.
I've attached screenshots of some of this. I'm thinking I'm missing something because receiving 2 defective Axis cameras seems strange to me.....