ADT Now Offers Ghost Monitoring

JH
John Honovich
Sep 30, 2016
IPVM

See video:

What do you think?

(1)
Avatar
Brian Rhodes
Sep 30, 2016
IPVMU Certified

This guy has a future in sales.

HL
Horace Lasell
Oct 01, 2016

Shouldn't there be an "I couldn't be bothered to watch it" button?

(1)
(2)
U
Undisclosed #1
Oct 01, 2016
IPVMU Certified

Probably had to lie less than on most calls...

(4)
U
Undisclosed #1
Oct 01, 2016
IPVMU Certified

Had the customer gotten a more experienced rep, things might have gone differently: (picking the up the dialog midway)

ADT: Yes, you have our basic ghost alarm with standard 12 minute rapid response currently, which can detect nearly all types of household ghosts and ghouls...

Mom: That's what I thought, thanks...

Kid: Uh..., nearly all types?

ADT: Well, I do see that you had originally declined any extended ecto-plasmic coverage, (which I have on my own system btw), would you like me to go ahead and add that in now, waiving the install and setup costs of course?

Mom: Uh..., yes I guess so...

ADT: Great choice, and a great value... now how do you both feel about adding comprehensive "under-the-bed" protection as well?

(3)
GC
Greg Cortina
Oct 02, 2016

While the IoT is helping to provide "stickiness" to alarm system in homes by combining non security functions, this is an attempt to normalize and humanize having a security system to overcome the objection of "I love in a safe area, why do I need an alarm" IMHO.

UE
Undisclosed End User #2
Mar 14, 2021
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