See video:
What do you think?
This guy has a future in sales.
Shouldn't there be an "I couldn't be bothered to watch it" button?
Probably had to lie less than on most calls...
Had the customer gotten a more experienced rep, things might have gone differently: (picking the up the dialog midway)
ADT: Yes, you have our basic ghost alarm with standard 12 minute rapid response currently, which can detect nearly all types of household ghosts and ghouls...
Mom: That's what I thought, thanks...
Kid: Uh..., nearly all types?
ADT: Well, I do see that you had originally declined any extended ecto-plasmic coverage, (which I have on my own system btw), would you like me to go ahead and add that in now, waiving the install and setup costs of course?
Mom: Uh..., yes I guess so...
ADT: Great choice, and a great value... now how do you both feel about adding comprehensive "under-the-bed" protection as well?
While the IoT is helping to provide "stickiness" to alarm system in homes by combining non security functions, this is an attempt to normalize and humanize having a security system to overcome the objection of "I love in a safe area, why do I need an alarm" IMHO.
Now we know where those ghosts were!
ADT Technician Pleads Guilty to Hacking Surveillance Video 9,600+ Times For Sexual Gratification
Ask questions and get answers to your physical security questions from IPVM team members and fellow subscribers.