ADI are knowingly distributing a product that they can clearly provide no technical support for. This to me is a bigger story as they are US based and have the ability to make their own mind up NOT to sell something they feel isn’t right. Indeed, ADI are the teal issue here. If they had said no to HIK then that would have been a major impetus for HIK to sort the issues out.
If Dave D in the U.K. is the best tech support Ethan could find and the U.K. has access to better firmware for the AI then something is seriously screwed up between box shifter ADI and HIK in the US. It probably also shows that the U.K. distributors possibly challenge HIK more than ADI. In the U.K. ADI is just another distributor and not a very good one at that. Their tech support for HIK is very poor so that part of the business model seems to have transcended the Atlantic.
im not defending HIK on this one, but as we appear to have a better product available in the U.K. and using DVS tech support, we don’t appear to be in the same place as US integrators and Ethan. And that is simply down to ADI.
NOTICE: This comment was moved from an existing discussion: Hikvision Deepinmind Tested Terribly