You know, the "Can the camera still alert me if the camera loses power" question is kind of funny, but in home automation there are some wireless devices (mostly Z-Wave I think) which store enough power to send a final heartbeat message before they die completely.
It lets things like controllable light bulbs and relays send a notification that they're shutting down instead of waiting for the system to poll their status. In video the up/down notification generally falls on the recorder/VMS, but it's not the craziest question ever.
When I was at an ADI event last year, I heard dealers struggling to understand IP vs analog (asking the Axis rep to explain the difference), another dealer who had never seen a thermal camera before, etc.
A lot of this comes from there being no education required to get into the industry, so the level of expertise / knowledge varies massively.
I hear versions of the second two questions every week from customers. Those who wish to learn will learn, those who don't will continue to struggle in business. I say, let them struggle.
IPVMU Certified | 04/26/16 06:03pm
I guess we all had to learn somewhere. I learned alot by going to ISC for the first time. The scary thing is, all these questions are so self explanatory its painful.
I could see the question about wireless PTZ cameras, IF, the pole has a street light and you have a photocell power tap or solar, but if they know about power taps and solar, chances are they know how to make a PTZ wireless..lol
No Tornado detection, yet, but Hik does have Anti-Thunder on a few models ;)
I work for a large manufacturer and am a pretty big nerd, which has led to me learning a lot over the 10 years I've been in the industry. I originally thought the lack of knowledge in our industry was maybe unique, or due to the low barrier to entry that has been noted here. However, I think the real issue is probably that this lack of knowledge tends to exist in any industry that relies on technology in general. How many people can explain how the internet works? Or how cell phones or computers work? The truth is that anything to do with technology tends to bring out simple questions, and the only answer is to either educate people, push them away, or let them continue to not know what they're doing. I tend to lean towards the education side, but man, is it tough. As far as how that relates to end users getting what they actually need? That comes down to them also learning - specifically, learning how to tell if someone knows what they're talking about. Anyway, yeah, it's painful.
Over the last 15 years I have spent a great deal of time explaining to dealers entering the IP Video space that PING is not a brand of golf clubs and an IP address is not the location of the bathroom. Several years ago I had a customer ask, "Why should I consider IP"? My answer, "well you could rent a bulldozer and build a road or you could jump on the existing interstate, if you follow the rules of the road TCP-IP you are good to go". Unfortunately, today in what is for the most part is mature technology, we are still having the same discussions.
Verbatim conversation with Stop 'n Go owner:
Owner: Yeah, my son said the power of the Internet let's you put these cameras wherever you want to see them. Right?
Me: Ok, I suppose you could say that philosophically speaking but...
Owner: And when once you get the power-of-the-Internet you'll never want to give it back.
Me: Well, I guess... Hey, maybe he said 'Power over Ethernet'?
Owner: Yes, that's what I just said.
Nelly Security | 05/02/16 01:30pm
I have had this question asked of us more than once by some end users when showing them how a PTZ works:
"Thats real cool that you can move that around real time but can you do it on playback too?"
I think a lot of you guys are seeing this situation the wrong way. I always loved these questions because I have had my best success by becoming the trusted advisor to these folks. I can't tell you how often I have had a guy with very limited technical knowledge bring me into a huge customer and we have made a significant sale. Don't hate, educate! I may trademark that ;)