Subscriber Discussion

2019 ASIS Renewal

U
Undisclosed #1
Feb 15, 2019

Just experienced a renewal call from ASIS.  A little aggressive to the point of making you want to cancel your subscription. 

As a member for over 15 years they are hurting the ASIS brand with high-handed selling techniques.

To date my experience with ASIS has always been very good so this comes as a surprise.

(1)
JH
John Honovich
Feb 15, 2019
IPVM

Can you elaborate on what they aid or share a picture of it? Curious how they made their call / pitch.

U
Undisclosed #1
Feb 15, 2019

Much along the lines of when can we expect you to renew.  The tone was wrong and a little too pushy...in my view. 

Perhaps their subscription base is declining.  

UI
Undisclosed Integrator #2
Feb 15, 2019

I received the call also, tone wasn't as aggressive as you describe, but it seemed like it was from a 3rd party call center.

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Clint Hays
Feb 15, 2019

They've done this for at least the last two years. It definitely seems like a third party call center as I had renewed by the time they called.

(1)
U
Undisclosed #1
Feb 15, 2019

Yes, the third party call centre does make sense.  I have found ASIS personnel to be very polite in previous conversations.  Lets hope they receive some constructive feedback.

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