Thanks IPVM and Lee Jones …..Lee has been pounding drums for several years about the problem =“slow-or-no police response”. We share our experience.
We are a regional alarm Integrator/Dealer. Sold, installed and now servicing over 13,000+ customers across several municipalities. We contract our monitoring. Our little Muni survey suggests police departments can hate us (false alarms), even when the city council can like us (false alarm cost recovery $ fees)… All our cities give high priority response to remote witness/Verified threats, but most are changing to slow-or-no response for unknown signals, which have been over 95% false. We suggested to our customers they personally survey their local Muni status for priority of alarm response. We did not notify all customers in the same mailing…. instead only few every month, to professionally support the feedback with our sales, installation and service dept. All customers over several years. We use two monitoring firms, one of which did not have the infrastructure for 2-way audio/video interaction with customer sites for verified monitoring . We kept both, but now know which is best assignment of the customer. Use some private response. Reduced our Muni police dispatches by over 80%. Lost a few accounts, lowered fees for few, but gained much new revenue… lowest creation cost for quality RMR by upgrading many to high priority Verified. Over several years, that program substantially increased our market value, before “social media” dilutes the entire deterrent market.