Subscriber Discussion

Avigilon – David And Goliath Saga

GP
Georgi P
May 30, 2023

Hello Everyone,

I would like to ask IPVM community for their valuable opinion:

** *** * ***** ** ******* business, ** ********* ******** ****** (******* and ***) *** *** ** *** customers *-* ***** ***. *** **** started ** ******* ****, **’** ***** * *** server **** ** ****** ** ******** Avigilon **. *** ******** ********* ******** support ****** ***** ****** ** ******* the ********.****** *** ******* ************ ******** provided * **** ******* ** ********** in ****** ** ******** *** ******* that ** **** ** *******. *** engineer **** ** ****, *********** **** license **** *** *** ****** *** tried ** ******** ** ** **** on *** *** ******, **** ********** invalidated *** ******** ***** **** **** systems ********.**’** ***** ***** ** *** chat ****** ******** ******* ** ********** ACC5 ******* ** ** *** ** least ***** **** *** *** ****** to * ******* *****, **** *** not ****** **** **** **** ******** to ** **** ** **** ** speak ** ***** *** *******.** **** them **** ***** **** ** ****** leave *** **** *********** *** **** were ****** *** **********.**’** ********* ******* VMS ******** ** ** *** **** the **** ********* **** ****. * spoke ** ******** ******* (**) *** they ******* ** **** ** *** seek *** ***** ************ *** ** the **** **** *** ******** *** not *** *** *******, * ******* Avigilon ******* ****** *** ***** ***** entity ** ** ** * *** start *** *******.******** ******* ********* ** my ***** * **** ***** ******** a *********** ******* *** ****.****** ** days ***** ** ******** ** ******** director ****** ** ******** *** *’** explained *** ***** ** *******, *** points **** **** ** ******* *********** license *** *** *** ****** ******* because ** *********** *** *******. *** next *** * ******** ***** **** our ****** **** ******** ****** ***** head ****** *** **** **** ****** the ******** ** ******* **** ***** and ** ****** *** ******** ** how **** *** ******* ***** ******!

** ****** ***:- ******** ** * security ********, ******** * *********** ******* key * **** ***** ** *** acceptable, ****** * **** *********** *** a ***** ** **** ************ ** us.- ******** **** ******** *** *** fit *** ******* ***** **** ******* replacement *** (* ****) ***** ****** us ** ******** *** *** *********** VMS ********.- ******** *** *** ***** or **** ** ***** ** *** engineer **** **** **** ** ******** and ******** ** ** ***** ** activate ** ** ***** *** ********

* ** ********** ********* ** ******** sales ‘*******’ ** ******* ********** ** upgrade *** * ** *** ***** it’s **** ** ******* * ******* that ******** ******* **** ***. *** do *** **** ** ******* *** license ** **’* *** * ******** upgrade? ******** ******** *** **** **** a ******* ******* **** ******* ** for ***** *******?!* **** ***’* ********** why ******** **** ******* *** ******** directly *** *** ** **** * direct **** ** *****?!

- * ****** **** *** **** that ******** ****** **** **** **** careful *** ****** ***** *** ******* but **** *** *** ************* ******** I ** *** ***** **’* ********** for ******** ** ******* *** **** license *** **** ** ********.

* ***** **** ** *** *** advise *** ******* ** *** ****** above?Thank *** ** *******

(2)
UI
Undisclosed Integrator #1
May 30, 2023

****** *** ** ** **** ***** have **** ** ******* *** ******* ACC5 ****** ***** ** **** **** move *** ******** ** *** *** system. *** *** ***** **** ****** requested **** **** ** *** *** system ******* ***** *** ***** *** license *****. **** ***** **** ******* any **** ****.

(3)
(2)
UI
Undisclosed Integrator #4
May 31, 2023

****** **** - ****** **** *** to *** **** **** **** **** manufacturer *** *******. ** **** **** you **** ** **** ********** **** as **** *** ** ********* **** immediately - ****** **** ** ******* the *********.

(1)
(1)
Avatar
Ivan Prygov
May 30, 2023

*** ****'* *** *** ** **** trial ****** *** *** **** ****** firstly? **** ******** ********* * ****

(3)
Avatar
Brian Karas
May 30, 2023
Pelican Zero

**** **** ****** ** *** **** manufacturers **** **** ******* ***** ******* and ********* ********.

*** ****** *** ******** ****** ** be ****** ****-*********, *** ** *** not ***** ****** ******** **** ***, Avigilon's ******* *********, *********, *** **** importantly *** **** ** ******* * 30 *** **** ******* *** ****.

* ** ********** ********* ** ******** sales ‘*******’ ** ******* ********** ** upgrade

* ***'* *** ***** *** **** forced ** *******. **** **** **** it ******* **** *** ********* * hardware ******/******* ******* ************* *** **** would ****** **** *** ******* ****.

* ***** **** ** *** *** advise *** ******* ** *** ****** above

***** *** **** *** ****** *** would *** **** ** (***) ********* and *********** ***** ****** *** *** that ** ***** **** ***** ** Avigilon, ** ***** ********, **** *** intend ** ******* *** ***** ** your *********.

(13)
(1)
UM
Undisclosed Manufacturer #2
May 30, 2023

**** **** ****** ** *** **** manufacturers **** **** ******* ***** ******* and ********* ********.

**** ***** ****.

***** * ** *** ************* ** your ********** *****, *** ** ****** that **** ******** *** *******, *** fact ** **** ** ***** **** been **** ** ***** **** ***** if *** *** ***** ***** ********'* policies ***** ** ****.

(5)
U
Undisclosed #3
May 31, 2023

*** ******** ********* ******** ******* ****** going ****** ** ******* *** ********.****** the ******* ************ ******** ******** * link ******* ** ********** ** ****** or ******** *** ******* **** ** need ** *******. *** ******** **** on ****, *********** **** ******* **** the *** ****** *** ***** ** activate ** ** **** ** *** new ******, **** ********** *********** *** licenses ***** **** **** ******* ********.

*** ** ******* ****** **** **** contacted *** ******* *** ************ ****** they *** ******** ** *** - and ***, *** *** *** * who ****** **** **** ******* ***** think *** ** ** ** ***** here?

(2)
(3)
UI
Undisclosed Integrator #1
May 31, 2023

** **** *** ******* ** ***** the ** ***** *** **** **** able ** **** **** *******. **** of ******** *** ********** ** **** caused **** *****.

(4)
Avatar
Brian Karas
May 31, 2023
Pelican Zero

***** ***** *** ** ** ** fault ****?

***.

*** ** ***** ** ***** **** Avigilon ****** **** **** ***** **** more ******* ****. ******** ******* **** likely ******** * ****** ***** * server ******* ** ** **** ******** with *** *******. *** **** **** from **** *** ***, *** ***** partners *** ****** **** ** ****** most ** **** *********, *****?

* ******* ***** **** ** *** OP *** *** ******* *** **** it ** ** *** * ** day **** ******* **** ********. **'* almost ********** *** * ********* ****** to ***** ** ******** ****** ** a *** ********** ***** ** **** have * ******* ****** ****** ******** handy.

* ***'* **** **** ******** ******* may **** **** **** ** ****** this ***** ********* **** ******, *** the ******** ** *** ***** **** with ****** ** ****, ***.

(4)
U
Undisclosed #3
May 31, 2023

******** ******* **** ****** ******** * dealer ***** * ****** ******* ** be **** ******** **** *** *******.

*** *** *** ******* **** *** call *** ***** ************* ** ****** upgrades ** ************* *** ** ****** *** *** account **** **** *** ******** *******?

******** ******* *** **** **** **** to ****** **** ***** ********* **** better, *** *** ******** ** *** fault **** **** ******

*'** ***** - *** **'* **/** imo...

(1)
(2)
Avatar
Brian Karas
May 31, 2023
Pelican Zero

*** *** *** ******* **** *** call *** ***** ************* ** ****** upgrades ** ************* *** ** ****** *** *** account **** **** *** ******** *******?

*** ** *** ***** ** *** VAR ** ******?

**** *** **:

** ********* ******** ****** (******* *** NVR) *** *** ** *** ********* 6-7 ***** ***.

*** *** * **** ****, **** are *** ******** ********* ** *** system.

(2)
(1)
U
Undisclosed #3
May 31, 2023

**** *** *** ******** ********* ** the ******

*** *** ***** - * ********** missed **** ****.

* ******* ** ****** *** ******* any ****** ******** ***** ** ** erroneous ******** ***** ** *********** *********.

****** *** ******* ************ ******** ******** a **** ******* ** ********** ** detail ** ******** *** ******* **** we **** ** *******.

** ******** ** *** ****, *'* willing ** *** **** *** **** the ******** ******** ********* *** ******* upgrade ******* *** ** *** ****** missed ** *************.

(1)
(1)
UM
Undisclosed Manufacturer #2
May 31, 2023

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(1)
(5)
UI
Undisclosed Integrator #5
Jul 31, 2023

** ** * ****** ****** ** upgrade **** ******* * *** ******* ask *** ***** ** **** **** to ******* ** ** *** ******** allowed *** *** ********? **** *** key ******* ** *********** ** *** server?

UI
Undisclosed Integrator #6
Jul 31, 2023

...*** **** ** *** **** ************* are ***** ****** ** ******** ** sales. ***'* ******* ********* *** ***'* understand ** *** ******* **.

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