I have been a heavy consumer of Axis cameras since 2010. We've had our ups and downs with them but for the most part everything has been great. However, we have recently been struggling pretty significantly with Q6128-E problems. We are seeing many QC issues and failures in the past 6-10 months and are getting zero satisfaction with resolution. It actually seems to be getting worse too. We've bought 350+ of these since late 2018 and have seen failure rates around 5-8% in the past 6 months.
We'll get brand new units out of the box from distribution that don't work. They either have mechanical problems, won't boot up completely, or report errors once online. We have units that will burn in fine for 48 hours, go to a customer site, and then fail within days or weeks. We have units that are fine in the field but then fail after 3-6 months of normal operation without warning. We use a standardized build that hasn't change in forever and the only X factor is the camera itself. If a camera fails, we replace it with another, and everything works fine again. Axis claims there have been no hardware or engineering changes to the camera in a long time, but this is a new problem and a new behavior.
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