The Most Painful Technical Support Problem
Tech support calls - most integrators dread them and most manufacturers try to avoid them. And end users, well.
Not only is it costly all around, it can be very frustrating to take hours (or days) to get a problem resolved. However, one problem is so painful and common that it truly stands above all the others - remote access of video systems. And, today, it is no longer a ...
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Other Updates on General
Stop Saying 'It Depends on the Application' on May 16, 2013
"It depends on the application" has to be the worst saying in the industry. It conveys no inform...
Special Webinar - Calculating Bandwidth / Storage on May 16, 2013
The most common technical request we hear from our members is how to properly calculate bandwidth...
Crappy Cameras Trigger City Surveillance Shutdown on May 15, 2013
An Australian city has shut off its surveillance system after being ordered to determine how to o...
Bug Eye Camera Reviewed on May 14, 2013
In the past month, the so called 'bug eye' camera has captured popular attention around the world...
The New Manufacturer Input System on May 13, 2013
We are rolling out a new system that makes it easier to get input from manufacturers on new relea...
240 MP DHS Panoramic Camera (ISIS) on May 09, 2013
The US Department of Homeland Security is developing a 240MP 8fps 'super' camera. We spoke with t...
New Low Voltage Installation Tool on May 08, 2013
Cable testers are typically the most expensive tools an installer uses. Many offerings cost tens ...
Hardening Mass Gatherings on May 07, 2013
Hardening mass gatherings is inherently challenging yet increasingly important. As the Boston bom...
New RFP: 10 Years Out of Date on May 06, 2013
Bad RFPs are an unfortunate fact of life in video surveillance - hurting end users and frustratin...
Smoke and CO Detector Combo on May 02, 2013
A new detector claims to do twice the work of its competitors. In response to growing legislation...
Most Recent Industry Updates
A Solid Proposal For a City on a Budget on May 17, 2013
It is far too common to find RFPs and proposals with missing details, inadequate equipment, and o...
Stop Saying 'It Depends on the Application' on May 16, 2013
"It depends on the application" has to be the worst saying in the industry. It conveys no inform...
Deadly Pushbuttons on May 16, 2013
A simple and common misunderstanding in specifying pushbuttons can kill people trying to escape b...
Vicon Steep Revenue Decline on May 16, 2013
We have been following Vicon's slow, downward spiral since 2009 and the company's struggles conti...
Special Webinar - Calculating Bandwidth / Storage on May 16, 2013
The most common technical request we hear from our members is how to properly calculate bandwidth...
Crappy Cameras Trigger City Surveillance Shutdown on May 15, 2013
An Australian city has shut off its surveillance system after being ordered to determine how to o...
MicroPower 2.0 Solar Wireless Surveillance on May 14, 2013
When we first looked at MicroPower's solar surveillance system in 2010, key limitations existed, ...
Bug Eye Camera Reviewed on May 14, 2013
In the past month, the so called 'bug eye' camera has captured popular attention around the world...
The New Manufacturer Input System on May 13, 2013
We are rolling out a new system that makes it easier to get input from manufacturers on new relea...
Axis New Direct Drive P5414-E PTZ on May 13, 2013
There's not a lot of innovation in PTZs these days but Axis's new P5414 offers a number of novel ...